Remote LiveShare is great for conducting remote moderated testing where the participant's screen is the focal point. You can also invite your team members to join the session live as observers if they'd like!
🚀 Pro Tip! If conversation is your main focus, Interview might be a better option for you, also remote and moderated, but the spotlight is on the person.
💡 Before you Start
On the day of the test: Prep for the session as moderator
Have your headphones with a built-in microphone ready. Headphones cut out echo and ensure good audio quality.
Log on to Lookback on your laptop/desktop via the Google Chrome browser
Meanwhile on the participant's side
When a participant clicks the Participant Link, they will be prompted to download Lookback's Participate App (iOS or Android) or Chrome Extension (unless you are using the extension-free beta) and grant permission to record their microphone, camera (if set to "required" or "optional"), and screen.
Finally, they will be shown a screen that says 'We're just waiting for the other party to join. All set.' At this point, they need to wait for the moderator (you) to join the session.
Join the session and moderate
Once the participant reaches the page that says 'We're just waiting for the other party to join. All set.' the participant will appear both in relevant Round and under the Live tab in your dashboard.
Click 'Join'. You'll now find yourself in the Player.
🚀 Pro Tip! If you've invited other members from your Lookback Org to watch, they can join the session too at this point, in a similar manner.
Click 'Start Moderating' button.
🚀 Pro Tip! Make sure to tell your observers not to click on "Start Moderating" if they arrive before you do. You can let them know that once you join as the moderator, they will automatically be brought into the session.
Select the microphone and camera you'd like to use, then click 'Call participant'.
🚀 Pro Tip! You can switch, enable or disable your camera and/or microphone later on during the session. Just click the camera or microphone icons in the bottom-center of your screen.
The participant will be notified that you are calling them, and will have the option to 'Accept' or reject your call.
When they 'Accept', your Remote LiveShare has officially started! Go ahead and start moderating.
Share your screen with the participant
If you'd like to share your screen with the Participant, just click the 'screen icon' on the bottom center of the screen - beside the mic and camera icons.
🚀 Please note! It is not currently possible at this time for the moderator to give control of their computer to the Participant
Take Notes, Chat and create Highlights
During a LiveShare session, you can chat with others who are observing the session, add timestamped Notes and create Highlights using the 'Session Feed' on the right.
@mentioning in a Note or Chat is a great way to draw team members' attention to something specific in a session. It triggers an email with a link to that specific Note or Chat, and can be done both during the session and when viewing it retroactively.
Chat is for you and your team to discuss the session in general. It's also a place for others who are observing the session to ask you questions. The whole team can view the chat later along with the full-length recording, but these messages won't show up on the participant's screen or on the timeline. So chat away!
Notes can be used to annotate the current LiveShare session. All notes are saved with a timestamp, so you'll be able to easily find the moment in the session where you added the Note, when you watch the full-length recording.
Highlights are short video snippets that you can extract to use in a summary or send to stakeholders. To create a highlight during a LiveShare, just make a 'Note' and then click the ☼ sun icon to convert the Note into a Highlight. You can edit the length of the Highlight later while you're reviewing the session.
🚀 Pro Tips! Just click the ellipsis ︙ to edit the contents or timestamps of your Notes or Chats
End the session
To end a session, click on the End session button in the bottom center.
Now the session will published in the relevant Round within the Project for you and your team to view.
Awesome work. You've just completed a LiveShare session! 🎉