Lookback Help

Trialing Lookback

All about your first 14-days on the free trial

7 articles in this collection
Written by Elodie Shami, Alison Holmlund, and Kacie Wise

Getting setup

New to Lookback? Here's what you need to know, including video tutorials.

18 articles in this collection
Written by Henrik Mattsson, Alison Holmlund, Kacie Wise and 2 others

Inviting & the participant experience

We walk you through the process, with templates to help ease your workload

24 articles in this collection
Written by Kacie Wise, Alison Holmlund, Anand Sharma and 2 others

Creating projects & conducting research

How to setup and conduct rounds of research

30 articles in this collection
Written by Francis Byrne, Henrik Mattsson, Kacie Wise and 4 others

Analyzing, editing and sharing research

Invite your colleagues or show them your findings.

10 articles in this collection
Written by Henrik Mattsson, Kacie Wise, Alison Holmlund and 1 other

Testing approaches & methodologies

How-to's and recommendations for different research types with Lookback

5 articles in this collection
Written by Alison Holmlund

Lookback Roles and Your Organization

Better understand how to structure your organization on Lookback.

1 article in this collection
Written by Johan Brook

Troubleshooting & support

Something not working right? Here are some common troubleshooting tips for researchers.

19 articles in this collection
Written by Henrik Mattsson, Anand Sharma, Alison Holmlund and 2 others

Plans & billing

Questions around subscriptions, pricing, payments, etc.

19 articles in this collection
Written by Henrik Mattsson, Francis Byrne, Alison Holmlund and 1 other

Security & privacy

Questions about GDPR, processors, HIPAA, and more.

5 articles in this collection
Written by Carl Littke and Henrik Mattsson

Archive

Archived articles may be found here

7 articles in this collection
Written by Anand Sharma, Henrik Mattsson, and Alison Holmlund