Lookback Help

COVID-19 Resources

Quick links for teams rapidly transitioning to remote research

6 articles in this collection
Written by Henrik Mattsson and Diana Boiteux

Getting Started

New to Lookback? Here's what you need to know, including video tutorials.

19 articles in this collection
Written by Henrik Mattsson, Meena Annamalai, Diana Boiteux and 2 others

Inviting Participants

We walk you through the process, with templates to help ease your workload

9 articles in this collection
Written by Meena Annamalai, Diana Boiteux, and Kacie Wise

Conducting and Editing Research

Common questions and answers.

17 articles in this collection
Written by Henrik Mattsson, Meena Annamalai, Tabanitha McDaniel and 2 others

The Participant Experience

Help docs for users participating in research studies.

6 articles in this collection
Written by Kacie Wise

Sharing Research

Invite your colleagues or show them your findings.

11 articles in this collection
Written by Henrik Mattsson and Meena Annamalai

Testing Approaches & Methodologies

How-to's and recommendations for different research types with Lookback

5 articles in this collection
Written by Diana Boiteux

Lookback Roles and Your Organization

Better understand how to structure your organization on Lookback.

8 articles in this collection
Written by Meena Annamalai, Henrik Mattsson, Francis Byrne and 1 other

Troubleshooting

Something not working right? Here are some common troubleshooting tips for Researchers.

17 articles in this collection
Written by Henrik Mattsson, Meena Annamalai, Martin Algesten and 3 others

Plans and Billing

Questions around subscriptions, pricing, payments, etc.

7 articles in this collection
Written by Henrik Mattsson and Francis Byrne

Security and Privacy

Questions about GDPR, processors, HIPAA, and more.

5 articles in this collection
Written by Carl Littke and Henrik Mattsson

FAQ

Frequently Asked Questions

11 articles in this collection
Written by Diana Boiteux, Henrik Mattsson, and Meena Annamalai