Lookback Help

Welcome to Lookback!

Start here to learn the overview of our product

2 articles in this collection
Written by Kacie Wise and Anand Sharma

The Trial Experience

All about your first 14-days on the free trial

5 articles in this collection
Written by Elodie Shami and Alison Holmlund

Getting Started

Ready to plan your research? Here's what you need to know, including video tutorials.

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14 articles in this collection
Written by Henrik Mattsson, Alison Holmlund, Kacie Wise and 2 others

Inviting & the Participant experience

We walk you through the process, with templates to help ease your workload

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25 articles in this collection
Written by Kacie Wise, Alison Holmlund, Anand Sharma and 2 others

Creating projects & conducting research

How to setup and conduct rounds of research

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32 articles in this collection
Written by Carl Littke, Henrik Mattsson, Kacie Wise and 4 others

Analyzing, editing and sharing research

Invite your colleagues or show them your findings.

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9 articles in this collection
Written by Henrik Mattsson, Kacie Wise, Alison Holmlund and 1 other

Testing approaches & methodologies

How-to's and recommendations for different research types with Lookback

5 articles in this collection
Written by Alison Holmlund

Lookback Roles and Your Organization

Better understand how to structure your organization on Lookback.

1 article in this collection
Written by Johan Brook

Troubleshooting & support

Something not working right? Here are some common troubleshooting tips for researchers.

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20 articles in this collection
Written by Henrik Mattsson, Anand Sharma, Alison Holmlund and 2 others

Plans & billing

Questions around subscriptions, pricing, payments, etc.

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19 articles in this collection
Written by Henrik Mattsson, Carl Littke, Alison Holmlund and 1 other

Security & privacy

Questions about GDPR, processors, HIPAA, and more.

5 articles in this collection
Written by Carl Littke and Henrik Mattsson

Advice and answers from the Lookback Team