Lookback Help

Getting Started

New to Lookback? Here's what you need to know, including video tutorials.

12 articles in this collection
Written by Johan Brook, Henrik Mattsson, and Meena Annamalai

Recording and Editing Research

Common questions and answers.

19 articles in this collection
Written by Johan Brook, Francis Byrne, Henrik Mattsson and 2 others

Sharing Research

Invite your colleagues or show them your findings.

9 articles in this collection
Written by Henrik Mattsson

Testing Approaches & Templates

How-to's and recommendations for different study types with Lookback

10 articles in this collection
Written by Henrik Mattsson, Diana Boiteux, and Meena Annamalai

Organizations and Roles

Better understand how to structure your organization on Lookback.

10 articles in this collection
Written by Johan Brook, Francis Byrne, and Henrik Mattsson

Participant Experience & Troubleshooting

Help docs for users participating in research studies.

15 articles in this collection
Written by Henrik Mattsson, Martin Algesten, Diana Boiteux and 1 other

Troubleshooting

Something not working right? Here are some common troubleshooting tips for Researchers.

13 articles in this collection
Written by Francis Byrne, Henrik Mattsson, Martin Algesten and 1 other

Plans and Billing

Questions around subscriptions, pricing, payments, etc.

7 articles in this collection
Written by Francis Byrne and Henrik Mattsson

Security and Privacy

Questions about GDPR, processors, HIPAA, and more.

5 articles in this collection
Written by Carl Littke and Henrik Mattsson

Installing the SDK

Follow this documentation to install the iOS SDK so you can test directly from your iOS app.

2 articles in this collection
Written by Nevyn Bengtsson and Francis Byrne

FAQ

Frequently Asked Questions

5 articles in this collection
Written by Henrik Mattsson and Diana Boiteux