For Desktop, iOS and Android testing we recommend that you add your App/Play Store link and the Lookback Participant Link to the initial Participant Email that you send the Participant.
🚀 Due to current privacy and security restrictions on both iOS and Android, if you are doing moderated app testing on mobile, you will need to do a LiveShare round; recording the participant's screen on mobile in an Interview session is not currently possible.
Then, request that Participants:
Open the initial email you sent them.
Click your App/Play Store Link and open/install your App.
Leave your App open, return to the initial Participant Email, click the Lookback Participant Link.
Grant permission to record and start a Lookback LiveShare, Tasks, or SelfTest as they normally would.
Leave Lookback's Participate App open and navigate back to your App.
Start testing your App.
Once your Participants are done testing your App, request the Participant to:
Navigate back to Lookback's Participate App (in the case of iOS and Android) or to Lookback's Chrome window (in the case of Desktop/Laptop)
Then follow the usual prompts to "End" the session.
Lookback supports systemwide recording - which means everything on the Participant's device screen will be recorded during a Lookback session as long as the Lookback Participate App (iOS and Android) or the Lookback Chrome window (Desktop) is open in the background.
🚀 On iOS, when the Participant leaves the Participate app, we can no longer capture their camera feed or touches/gestures due to Apple's security permissions. On Android, we cannot capture their touches/gestures outside of the Participate app due to Google's restrictions.