Lookback Help

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Creating projects & conducting research

Creating projects & conducting research

How to setup and conduct rounds of research

Creating projects and rounds

How to Create Projects and Rounds of Research in Lookback

Preview Links & Preview Sessions

What is a session?

Edit the details of an existing 'Round'

Creating Private Projects

FAQ – Projects, Rounds, & Sessions

Participant PreCheck

Stakeholders (BETA)

Conducting remote, moderated research using Lookback

Moderated testing with Lookback: LiveShare

Moderated testing with Lookback: Interview

Discussion Guides

Conducting remote, unmoderated research using Lookback

Unmoderated testing with Lookback: SelfTest

Unmoderated testing with Lookback: Tasks

Conducting in-person, moderated research using Lookback

Conducting an In-Person LiveShare: Android

Conducting an In-Person LiveShare: Desktop

Conducting an In-Person LiveShare: iOS and iPadOS

Bandwidth and Browser requirements

Recommended bandwidth, download, and upload speeds

The Moderator experience

Does the app offer the ability to do a post test survey?

Eureka - your AI sidekick

Having team members observe and collaborate

Can members of your Lookback organization voice chat with each other or the Participant?

What can Observers see and do when I send them the link to a Project?

How to test Apps with Lookback

How can I test an unreleased app?

Testing Prototypes

Optimizing Figma Prototypes for Lookback

Which prototyping tools work with Lookback and how do I set them up?

How can I make my mobile prototype full-screen?

Do you support success links?

Recording and uploading

How to upload a video file to Lookback?

Editing content

Formatting text in Lookback

Frequently Asked Questions

Can participants delete SelfTest or Task recordings?

How do I transfer project ownership?

Is camera always recorded in a session?

Does my participant have to enter their name and email address?

Why can't I see the participant's screen touches/taps while testing an Android App?

Why can't I see the participant's face and screen touches/taps while testing an iOS/iPadOS App?

Do you support screener or tracking IDs?

Can we have multiple moderators in the same session?

Can a moderator share their screen with the participant?

Can I send a link to a participant during a moderated session?