To get your research underway, you first need to create a 'Project' and a 'Round.'
Project represents your higher level research theme.
Round focuses on the details of your test plan - the method of testing, the devices your testing on and the actual tasks itself.
Rounds live within a Project and allow you to carry out multiple Rounds of research within the same Project.
Create a Project
Log on to Lookback on your desktop/laptop on a Google Chrome browser.
Click New Project on the top right corner.
Name your Project and add a description, if you like.
Unless you are on a Starter plan, you can also choose to make your project Private and add specific project members who can access your Project.
Remember project members should have already been added to your Members Page earlier.
Create a Round — or multiple Rounds — within your Project
Choose the Type of 'Round'
You now have a few Round Types (Test Plan Types), for you to choose from:
LiveShare
A moderated, remote or in-person Round that allows you to have a face-to-face conversation with the participant and watch the participants screen as well.
Recording includes participant's voice and screen. Face camera recording is optional.
Moderator can also share their screen with the participant.
Compatible with Desktop, iOS and Android.
Participants are required to download Lookback's Participate App or Extension.
More...
SelfTest
An unmoderated, remote Round that allows participants to carry out the session in their own time. Allows you to give participants a short list of tasks to carry out.
Recording includes participant's voice and screen. Face camera recording is optional.
Compatible with iOS, Android & Desktop.
Participants are required to download Lookback's Participate App or Extension
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Tasks for Desktop
An unmoderated, remote Round that allows participants to carry out the session in their own time. Allows you to give more detailed tasks and step-by-step instructions and ensure participants have completed a task before they proceed to the next.
Recording includes participant's voice and screen. Face camera recording is optional.
Compatible with Desktop only.
Participants are required to download Lookback's Participate Chrome Extension.
More...
Interview
A moderated Round where the focus is on a 1-on-1 conversation with the participant rather than the participant's screen.
Recording includes participant's voice and face, if the participant enables camera and mic. (On Desktop, recording includes participant's screen, if enabled by participant)
Moderator can share their screen with participant.
Compatible with Desktop, iOS and Android.
Participants are not required to download any App or Extension. They just click the Participant Link and start a session.
More...
The Nitty Gritty
First click the pencil icon ✏️and name or describe your round at the very top of the page.
Then go ahead and add the granular details.
🚀 ProTip! Format text using Markdown
Device requirements
- Choose which devices you'll be testing on. Desktop, iOS or Android?
- If you're testing on iOS, you can also decide to hide browser controls
Participant Camera
- Choose if you want the Participant to share their camera or not. Or leave the choice up to the participant!
Welcome Message for participant
- Shown before the participant starts the session
- You can describe the context of the test and add links to external consent forms too
Landing Page for participant
- Shown when the session starts
- Add the url of the a website or prototype you're testing
- Leave blank if you're testing an App, a prototype viewed in an App or anything else
Instructions for participant
- Shown when the session starts
- Provide tasks for your participant to carry out, and add links to external questionnaires, or other web-based content
Final Message for participant
- Shown after the participant ends the session
- Say thank you and add links to external (post-test) surveys
Remember to Save the details of your Round!
🚀 ProTip! If you've chosen ...
Tasks for Desktop you can also describe a scenario, provide detailed step-by-step tasks and specify separate landing pages for each task.
Interview you'll just need to add a 'Welcome Message' and 'Final Message' only, because the focus will be on the conversation.
Now you're ready to start testing.
Next:
Invite participants to a Remote LiveShare within a 'Round' (remote + moderated)
Start an In-person LiveShare within a 'Round' (in-person + unmoderated)
Invite participants to carry out a SelfTest or a Desktop Tasks session with a 'Round' (remote + unmoderated)