Tasks is a step-by-step research method, which makes for an intuitive unmoderated participant experience, with seamless transitions between the tasks of the study, which is of great help when there's no moderator around to guide or handhold the participant. You can set a separate url as well as list task-specific instructions for each task. You can even create Single choice or Multiple choice tasks for your participants to answer.
This help article will walk you through the basics of our unmoderated, task-based product Tasks for both Desktop and Mobile, what characterises it, and how to set up a Tasks round of research.
Contents
How does Tasks differ from from SelfTest?
While both SelfTest and Tasks are unmoderated rounds research, a SelfTest round only allows for a single URL and set of instructions. In comparison, a Tasks round allows you to:
Set a Scenario for your unmoderated session in more detail to help set the mood and intent for your test, thereby helping your participant get into the desired mindset before the participant starts completing the tasks.
Itemize your research so that participants complete each task in sequence. In other words, they will have to complete one task to be able to continue to the next one.
Set different auto-open URLs (website, prototype, survey etc) for each task as well as specify task-specific instructions. The instructions field also allows you to list additional urls if needed.
Single and Multiple choice responses sometimes you just want a quick response from your participants. With Single and Multiple choice tasks, you can ask them to simply chose a single or multiple options.
All in all, Tasks is a research product that gives you a smooth participant experience and intuitive transitions from one task to the next, a feature that is especially handy for participants using mobile devices.
What type of research is Tasks intended for?
Tasks is good for traditional usage, unmoderated usability testing of websites, prototypes or native apps, when:
the participant doesn't have to see all instructions/links in advance, or if it's beneficial for the participant to follow instructions one-step-at-a-time for some other reason, and you want the participant to do one discrete question or task at a time
you have 5–8 questions/tasks that require sequenced focus
you need to include multiple URLs (websites, prototypes, surveys)
you have distinct questions that require a simple response
you encourage 'speak aloud' perspectives e.g. preference testing
How to create a Tasks Round
1) If you already have a Project created, you can skip to step 2. Otherwise, start by clicking the + New Project on your dashboard
2) Click the ➕ (plus) icon next to Rounds to create your new Round
3) Select Tasks
Participant Recruitment
4) Choose either Recruit via Lookback or Invite my own participants
Round Settings
🚀 At any point during the Round setup, you can click the Save button at the top right to save your progress. If you need to leave and come back later, you'll be able to pick up right where you left off.
5) Add a Round Name & Description
Enter a Round name (required) and Description (optional). The description is just for you and your team – your participants will not see it. It may seem unnecessary to add a description, adding a description to your rounds can be helpful when you later need to organize your work.
6) Set the Localisation language (Optional)
The Participate apps for mobile & our desktop experience support several native languages. You can learn more about that (link).
7) Set the Transcription language (required)
This is the language that your participant will be speaking. It will help ensure the most accurate transcriptions.
8) Device requirements use this option if you want to limit your participant to using a particular type of device; only check the device types you want to be available to your participants.
9) Hide controls on Mobile browsers (optional) - when selected, we will attempt to hide the navigation and address controls on mobile browsers to better simulate a full-screen experience (especially useful when testing mobile prototypes).
10) Participant camera
Optional. The participant can choose whether or not they want to enable the camera for their session. They will not be able to change it once the session has started.
Required. A camera must be selected before starting the session.
Disabled. The participant will not be given the option to use their camera
11) Session Limit (optional - will not display if you've chosen to Recruit Via Lookback) - sometimes it's helpful to over-recruit participants for a study because life happens and sometimes participants sign up but don't show up. By setting the session limit, you can invite as many people as you want but only the first X participants will be able to do the study. For example: if you set the limit to 10 and invite 20 people, only the first 10 people who do the study will be able to complete it. Anyone after that will get a message that the study is no longer available.
12) Click the Next button at the lower left to save your progress and proceed
Test Setup
13) Set the Welcome Message (optional) for participants
This is shown to the participants before they start a session and allows you to explain the context of the session, add links to external consent forms, and add any explanations needed to help your participant through setup & instructions
14) Set the Scenario (required)
This is what the participant will see after they finish their entire setup
As mentioned in the introduction of this help article, it helps set the stage for the participant before they actually start the test
You can optionally add an auto-open URL and direct participants to a website or prototype
15) Task Order (optional) If you want each participant to get the tasks in a random order, enable the Randomise option
16) Add the individual Tasks (it's not required to add any tasks, but if you do, the Task text will be required)
Start by clicking the + Add task button to add your first task
New! Select your Task Type:
Task: Default option. Simply share instructions and an optional Auto-open URL. Best for sharing prototypes or when having the participant browse a website or app.
Single choice: Add up to ten (10) options; the participant will be able to select one of the 10 options. Great for doing follow-up Likert scale questions after performing a task. For example, "How difficult was it to find X in the last task?"
Multiple choice: Add up to ten (10) options; the participant will be able to select as many options as they like; at least one option must be selected.
If you use the Single or Multiple choice task types, the answers will be captured in the session feed on the right and can also be exported.
Instructions (Required): these are the actions/steps you want your participant to perform in this task before proceeding to the next.
Auto-open URL (Optional): Each task can have it's own, unique auto-open URLs so the participant will automatically immediately see the desired website/prototype/survey when a task begins.
Keep with previous (Optional): If you selected the option to randomise your tasks, you can also use the Keep with previous option. This will ensure that even when all tasks are randomised, any task(s) with Keep with previous enabled will always show after the previous task.
Example: You have tasks 1, 2, 3, 4, and 5. You want them to be random, but because task 4 has follow up questions that are specific to task 3, you always want task 4 to follow task 3.
To do this:
Enable Keep with previous for task 4.
When randomised, you could expect to see something like:
5, 3, 4, 1, 2 or
2, 1, 5, 3, 4
In short: regardless of where task 3 shows up in the random order, task 4 will always follow task 3.
Always display last (Optional): If you selected the option to randomise your tasks, you can also use the Always display last option. This will ensure that even when all tasks are randomised, the selected will display after all other tasks have been completed. Note: you can only select this option for one (1) task. This is a helpful option if after all tasks are completed, you want to ask a follow up question or have them answer a simple single-choice or multiple-choice question.
You can create as many tasks as you want the participant to carry out.
The tasks will be presented one at a time – progression to the next task when the previous one is completed. The first task will be shown after the participant has read the Scenario and clicked Begin.
🚀 If you are testing on desktops, you may want to consider using markdown formatting to add a reminder for the participants in each task not to close the small window as it could result in them having to redo some steps. If your participants will be using mobile device or a mix of mobile and desktop, we would not recommend adding this notice.
For example, if you format it like this in your round:
This is what the participant will see in that window:
17) Add a Final Message (optional) for participants
This message is shown to Participants after they have completed the final task of the session.
It allows you to thank the participant for his/her time and/or add links to an external (post-session) survey.
🚀 Format the text in your Welcome/Final message, using Markdown!
18) Click the Next button at the lower left to save your progress and proceed
Participants
What you see in this section will vary depending on the choice you made when creating a round
19.a) Recruit (if you chose Recruit via Lookback)
See this help article (link) for more information on recruiting via Lookback
19.b) Invite Participants (if you chose Invite my own Participants)
I) Click Copy link to copy the Participant Link. This will be use for participants to start the session. You'll send the same link to all participants in the same round.
🚀 If you don't want to copy the Participant Link at this time, you can always get it later from the Round page in the dashboard
II) Click the Next button at the lower left to save your progress and proceed
Observer Lobby
20) Select the option you want for the Observer Lobby
Organisation members only: they will need to have a user account associated with your Lookback organisation. This option is recommended if all of your observers are colleagues/employees at the same company. Please note: as our Freelance plans only have 1 user account, this option will be disabled for those plans.
Anyone with the link can enter: they do not need to have a Lookback user account to access the Lobby. This option is recommended if you are inviting external stakeholders to your sessions and don't want to add them to your Lookback organisation.
21) Click Copy link to copy the Observer Lobby Link. This will be sent to your observers so they can access any live sessions in the round as well as any previously recorded sessions that have finished.
🚀 If you don't want to copy the Observer Lobby Link at this time, you can always get it later from the Round page in the dashboard
22) (Optional) If you'd like to test out your setup before going live with participants, click on the Preview Session link at the top right & copy the link. To learn more about how Preview Sessions work, please see this help article (link).
23) Click the Done button in the lower left corner to save your settings
That's it! You'll now be taken back to the Round page of the project where you can edit the round and find the Participant & Observer Lobby links.
On the Participant's Side
When a participant clicks on the Tasks Participant Link, they may be prompted to install our Participate app (for mobile). This collection of help articles will walk them through the steps they need to get up and running!
Final notes
Like all round types, once your participant completes a session, you will find the recording in the relevant Round in your project
When you're in Playback mode, you will be able to clearly see when your Participant transitions from one Task to the next on your timeline, to help with faster synthesis.
You can also increase playback speed, take time-stamped notes, @mention team members in your notes and create Findings as usual.