If you visit your Lookback dashboard, scan Lookback’s website or reach out to Lookback support you will sooner or later come across the term “session”. The session lies at the core of Lookback’s service. This article is an attempt to clarify what we mean when we refer to this term.

  • Realtime. In short, a session is the occasion when the test/research session is taking place, whether a moderated or an unmoderated session, or whether remote or in real life (In person).

  • Replay. Lookback is above all a research platform, so being able to replay a session and review the events and activities from the session is of course core functionality

  • All session activities. All captured activities during session activities constitute a part of the session, including
    - highlights (selected/extracted parts of the session) /highlight reels (where you can collect highlights)
    - the screen
    - audio
    - video (participant’s face cam captured)
    - touch highlights (iOS), if available.
    - session feed, which includes time stamped notes, team member chat and transcriptions.

In summary:

  • A session is the occasion when a test/research session is taking place, whether unmoderated or moderated, whether remote or in person, from start to finish. All session activities that are recorded, realtime as well as retroactively in relation to that session, count as one session.

  • In relation to our limit-based plans/session quota, you can think of a session as the occasion in realtime + its recorded output.

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