< 10 sessions during the annual billing cycle.

< 20 sessions during the annual billing cycle.

< 40 sessions during the annual billing cycle.

< 100 sessions during the annual billing cycle.

< 150 sessions during the annual billing cycle.

< 300 sessions during the annual billing cycle.

< 500 sessions during the annual billing cycle.

Unlimited sessions.

On the Freelance plan there is only one team member, so, naturally, that team member is the owner/collaborator, with full capability and managing rights. However, you can still invite observers to live sessions and finished sessions by using our Observer Lobby, Public Links, or by downloading/sharing session recordings directly.

All team members on a Team or Insights Hub plan are collaborators and have full capabilities, which means they can set up projects, public or private, moderate sessions, observe sessions, invite other team members, take notes, create Findings and watch other team members' sessions retroactively and more.
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The Owner is, in addition to the above capabilities, the only one who can manage billing and the Lookback organization, which is the overarching organisational level.

Observer is a limited capability role that's only available on the Enterprise plan. An observer seat enables watching sessions, taking notes, chatting and creating Findings (not to be confused with full capability team members who choose to observe a session). Observer seats are free and unlimited on the Enterprise plan.
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Collaborators have full capabilities, i.e. everything observers can do, but also the ability to set up projects, moderate sessions, invite new team members and download session recordings. Collaborator seats are paid seats – the standard Enterprise plan includes 5 collaborator seats. The only thing the Collaborator can't do is to manage the subscription and billing, which is an owner only capability.
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The Owner has Collaborator capabilities, and is additionally the only team member with the capability to manage organization level settings (SSO, end subscription, delete the Lookback organization etc) and Billing.
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Just like for the self-serve plans, the total number of team members is unlimited, but, given that Enterprise is a license-based subscription, you can only have as many collaborators (full capability team members) as you have paid licenses for, at any given time. The other team members will be observers (limited capability team members). You can freely dispense the Collaborator licenses between all team members, as long as you don't exceed the total number of paid licenses.

Chat/Email Support with 1 business day response time

Priority Chat Support with 8-hour response time (during regular business days)

Dedicated Customer Success Manager

Onboarding training & professional services

Early access to new features

All subscription plans are paid annually and upfront.
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When the billing cycle expires, the subscription will auto-renew, using the registered payment method.
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If you don't want it to auto-renew, the subscription manager (owner) needs to cancel the subscription before the billing cycle expiry. The billing e-mail on file will receive a reminder prior to auto-renewal.
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You can cancel at any time prior to the billing cycle end date, and still retain full access until that end date. Canceling a subscription effectively just stops it from auto-renewing.

You pay for usage (the amount of research you do) & general access to the platform for reviewing recordings, making notes, Findings, etc. This means you have a maximum number of sessions during your billing period, during which you have full access to all your data. The general limitation for our self-serve plans is the number of sessions included. An additional limitation on our Freelance plan is that it only allows for one team member, whereas on Team & Insights Hub, the number of full capability team members is unlimited.

You pay for licenses (=how many team members in your Lookback organization that have full capabilities). We call this plan type license-based or seat-based, since you pay for each full capability team member (5 included in the standard Enterprise offer). So, the limitation is the number of team members that have full capabilities, whereas the number of sessions included is unlimited.

Freelance 10 sessions: $299 USD / year (annually billed) ≈$25 USD/month

Freelance 20 sessions: $597 USD / year (annually billed) ≈$50 USD/month

Freelance 40 sessions: $1,187 USD / year (annually billed) ≈$99 USD/month

Team 100 sessions: $1,782 USD/year (annually billed) ≈$149 USD/month

Team 150 sessions: $2,682 USD/year (annually billed) ≈224 USD/month

Insights Hub 300 sessions: $4,122 USD/year (annually billed) ≈344 USD/month

Insights Hub 500 sessions: $6,876 USD/year (annually billed) ≈573 USD/month