Collaborators are members of your team who have access to all of the features in your Lookback Organisation. The Collaborator role can be assigned based on the number of Collaborator Licenses that are available.

Collaborators can:

Observers are members of your team who have the ability to observe research sessions, take time-stamped notes and chat amongst themselves and the person moderating the session. You can add as many observers to your Lookback organisation as you want on Starter (legacy plan), Pro (legacy plan) and Enterprise.

An Observer can:

However, Observers cannot create or edit projects, moderate sessions, download sessions, export session feeds, or edit sessions.

Every organisation has one Owner – they can do everything Collaborators can do and they can additionally:

ProTip! Collaborators and Observers’ roles can be managed from the Members Page of your organisation. Navigate to the Members Page by clicking on the account dropdown at the top of your dashboard and selecting Members.