Collaborators are members of your team who have access to all of the features in your Lookback Organisation. The Collaborator role can be assigned based on the number of Collaborator Licenses that are available.
Set up Projects and moderate Remote LiveShare sessions or Interview sessions
Watch previously recorded sessions.
Download sessions, highlights and notes (on available plans)
Change privacy settings of projects and sessions (on available plans)
Add notes and chat to ongoing Remote LiveShare sessions or Interview sessions as well as to previously recorded sessions.
Add and remove organisation members
Change members' roles (between Collaborator and Observer) as long as the number of paid Collaborator Licenses isn't exceeded.
Observers are members of your team who have the ability to observe research sessions, take time-stamped notes and chat amongst themselves and the person moderating the session. You can add as many observers to your Lookback organisation as you want on Starter (legacy plan), Pro (legacy plan) and Enterprise.
An Observer can:
However, Observers cannot create or edit projects, moderate sessions, download sessions, export session feeds, or edit sessions.
Every organisation has one Owner – they can do everything Collaborators can do and they can additionally:
Manage the Organisation's billing
Transfer Ownership to another organisation member
Delete the Organisation
ProTip! Collaborators and Observers’ roles can be managed from the Members Page of your organisation. Navigate to the Members Page by clicking on the account dropdown at the top of your dashboard and selecting Members.
How do I transfer ownership of our Lookback organisation to someone else?