Every time your credit/debit card on file, is charged, we'll send a receipt to your registered Billing Email Address. And we'll also send failed payment notifications to this Billing Email Address.

The Owner of your Lookback Org can change/update the Billing Email Address of your organization if you are subscribed to the Starter, Pro, Team or Insights Hub Plan.

To change the Billing Email Address, the Owner can:

  • Click the dropdown menu on the top right corner of the page
  • Click 'Billing'.
  • 'Change' the 'Email for receipts' and click 'Save'.


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