Every time your credit/debit card on file is charged, we'll send a receipt to your registered billing email address. We'll also send subscription renewal reminders and failed payment notifications to this address.

The owner of your Lookback organization can update your organization's billing email address if you are subscribed to a Starter, Pro, Team or Insights Hub plan.

To change your organization's billing email address, the owner can:

  • Click the dropdown menu on the top right corner of the page
  • Click 'Billing'.
  • Click 'Manage Subscription'
  • Click 'Update Information' under 'Billing Information'.
  • Change the Billing Email address, and remember to and click 'Save'.

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