How do I download a session or highlight?

Downloading or exporting Screen Video, Camera Video, and Combined Video.

Henrik Mattsson avatar
Written by Henrik Mattsson
Updated over a week ago

βœ… Downloading session recordings is possible for:

  • anyone with a Freelancer plan

  • all team members on the Team plan and Insights Hub plan

  • team members with Collaborator licenses on the Enterprise plan and Pro Plan (legacy)

🚫 Downloading session recordings is NOT possible for:

  • any team members on a Trial (Note: if you upgrade to a paid plan, any sessions completed while on trial will be available for download after the upgrade)

  • any team members on the Starter plan (legacy)

  • team members with Observer licenses on the Pro plan (legacy) or Enterprise Plan

How to export a session:

Please note: This process is the same for all sessions types, Moderated (LiveShare and Interview) and Unmoderated (Task and SelfTest)

  1. Go to the relevant Project.

  2. Click into the session (playback view).

  3. Click the 'Export' icon, on the top right corner.

4. Click on the option you'd like to download from the below options to start the download process (note: you may need to scroll further down to see them).

πŸš€ All options will include the Participant's audio and Moderator's audio (if it was a moderated session)

  • Screen: recording of the Participant's device screen

  • Participant Camera: recording of the Participant's camera feed

  • Screen and Camera: both the Participant's screen & camera feed

πŸš€ Currently we only provide recording downloads in m4v format. In most cases where you need mp4, you can simply rename the file extension from m4v to mp4 and it will play correctly. If you need a completely different format you'll need to use a tool such as HandBrake or your preferred application.

How to export a Highlight:

  1. Create your Highlight.

  2. Click the ellipsis on the Highlight in the session feed, and choose 'Show on Dashboard'.

  3. Go to your dashboard, click the Highlight you just created.

  4. Export from this view.

Can I download more than one video at a time?

Unfortunately, bulk downloads or the ability to download more than one video at a time is not a feature yet. We have it on our roadmap so stay tuned

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