✅ This is a feature available on our paid plans (not trials):

  • Collaborators on the Pro Plan and Enterprise Plan

  • All team-members on the Team Plan and Insights Hub Plan

How to export a session:

  1. Go to the relevant Project.

  2. Click into the session (playback view).

  3. Click the 'Export' icon, on the top right corner.

4. Choose if you'd like to download 'Screen video', 'Camera video' or
'Combined video'.

  • Screen Video: recording of the Participant's device screen

  • Camera Video: recording of the Participant's face and audio

  • Combined Video: all of the above in one file

All Exports include audio and are saved as .m4v  files. 

How to export a Highlight:

  1. Create your Highlight.

  2. Click the ellipsis on the Highlight in the session feed, and choose 'Show on Dashboard'.

  3. Go to your dashboard, click the Highlight you just created.

  4. Export from this view.

Can I download more than one video at a time?

Unfortunately, bulk downloads or the ability to download more than one video at a time is not a feature yet. We have it on our roadmap so stay tuned

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