FAQ – Rounds, projects, sessions

What is a Round?

The organizational structure on Lookback's platform is:

Lookback organization ➡️ Project ➡️ Round ➡️ Session

So a Round is the iterative organizational layer. All sessions with participants generated from the same participant link will be listed in the round associated with that link. Let's say you're doing a project where you test three different scenarios within a project, you would typically create three rounds=three different participant links. Perhaps you want to separate certain participant based on demographics or something else, just create additional rounds according to your needs. The conditions/messaging/instructions of a test is set in Rounds settings.

Does each Round have its own set of Participant links and Observer links?

• Yes. Participant links and Observer links will now be associated with each Round.

• A SelfTest Round will have a SelfTest Participant link.

• A LiveShare Round will have:
  - A remote LiveShare Participant link
  - An In-person LiveShare Participant link (and QR Code)
  - An Observer link

• As always a unique interview room will be created for each participant who clicks on a Participant link, so you never have to worry about one participant interfering with a different session. You can have multiple but separate sessions in a 'Round' with the same link.

Can I edit the settings of a Round?

• Yes, clicking Edit beside the relevant round will take you to the Rounds set-up. And remember to 'Save' your changes.

Can I delete a session within a Round?

• Yes. Sessions can be deleted individually form the Player. 

• Delete a session using the new Player:

• Delete a session using the old player: Click the recording, click 'More' (three dots icon) and click 'Delete'.

Can I delete a Round?

• Yes.

• To delete a 'Round', click into the 'Project'. Click the 'Ellipsis' icon (three dots) beside the relevant 'Round' and select 'Delete'.

• Caution! Deleting a Round will delete all the recordings within the Round.

Can I duplicate a Round?

• Yes – click the relevant Project ➡️ click the Ellipsis (three dots icon) to the right on the Rounds row ➡️ select 'Delete'.

• Caution! Deleting a Round will delete all the recordings within that Round, and also any highlights associated with those recordings.

Can I edit Project Settings?

• Yes. Just click into the 'Project'. Click the cog icon to edit your project's settings.

Can I delete a Project?

• Yes, you can delete a Project in 'Project settings'. But beware, deleting a project will delete all the 'Rounds' and sessions within the project.

Can I download session recordings, highlights or notes?

• Yes. Here's an article that elaborates on downloading.