If you...

  1. are on a legacy plan (Starter or Pro) and want to upgrade to one of our new pricing plans

  2. or are on a Trial and ready to sign up for a paid plan

  3. or have outgrown your original plan & want to upgrade to a plan with more sessions...

here's how!

  • Sign into Lookback as the Owner of the Lookback Org

  • Click the dropdown menu on the top right corner of the page

  • Click 'Billing'

  • The following page will appear

  • Click on 'Manage Subscription'

  • Click on 'Update Plan'

  • Select your plan from one of the following options:

    • Our Freelance plans include either 10, 20, or 40 sessions to be used anytime during the year. Note: Freelance plans only allow for one (1) user account per organization.

    • Our Team plans include 100 or 150 sessions and Our Insights Hub plans include 300 or 500 sessions that can be used anytime during the year.

  • Re-check the amount due and the payment method (The remaining days in your current Billing Cycle will be taken into consideration and you'll only be charged the pro-rated amount)

  • Click 'Confirm' to upgrade

**Note that any outstanding credit on your previous plan will be applied to the balance due of your new plan.

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