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What is the new Lookback Desktop Experience?
We know that installing a browser extension can be a serious hurdle for your participants, so Lookback has been hard at work on a way for them to join moderated and unmoderated sessions in Google Chrome, Microsoft Edge, and Brave browsers just by following a link – nothing for them to download or install!
Which Round types are supported?
For a face-to-face remote conversation with optional screensharing, our web-based Interview Round is still your best bet.
How to join a session
The experience is the same for Windows and Mac computers.
Which computers and browsers are supported?
Please see our help article on compatibility for a list of supported operating systems and browsers.
Troubleshooting
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1. Screen sharing
For step-by-step help with screen sharing, see: Chrome and Edge browsers: how to share your screen.
2. Microphone or camera not working
For step-by-step help with the computer's microphone or camera, see Chrome and Edge browsers: need help using your microphone or camera?
3. The small window is in the participant's way
The small "session" window with instructions and controls is designed to "float" on top of the participant's other windows. This is to make sure they can always find the instructions and controls without having to look behind other windows.
Sometimes, though, this window may be in the way of what you want your participant to test.
To help, the participant can click on the Hide button and the window will automatically shrink down to a much smaller size.
They can simply click on Show to restore it to full size.
In addition, this window can be moved around the screen like any other browser or application window by clicking and dragging at the top of the window. The window can also be manually resized by clicking and dragging on one of the edges or corners.
How can Lookback make it better?
We're eager to hear about your participants’ experience to help us iterate to the best possible experience for you and your participants. Start a conversation with us using the chat bubble on the right to share your feedback 🤓