What is the Extension-free Beta for Desktop?
We know that installing a browser extension can be a serious hurdle for your participants, so Lookback has been hard at work on a way for them to join moderated and unmoderated sessions in Google Chrome and Microsoft Edge browsers just by following a link – nothing for them to download or install.
Windows: How to join an Extension-free session
Mac: how to join an Extension-free session
Which Round types are supported?
In-person moderated sessions are not yet supported; you'll need the Participate Chrome Extension to conduct in-person sessions on desktop.
For a face-to-face remote conversation with optional screensharing, our web-based Interview Round is still your best bet.
Which browsers are supported?
Google Chrome and Microsoft Edge are supported for now; we expect to support more browsers in the future.
How can I try it?
All new rounds will have the beta on by default. No need to do anything!
For already existing rounds, please do the following:
Tick the "Extension-free Beta" option under Device requirements in the Round editor
Save the Round
Share the participant link as you normally would
That’s it! After opening the participant link in Chrome or Edge, your participants will go through an easy onboarding to quickly join a moderated or unmoderated session.
We recommend using a Preview session to understand the participant experience.
How to turn it off?
You can enable or disable the setting at any time, without having to regenerate or re-send the participant link. Any links you’ve already shared with your participants will automatically open the desired experience as soon as you save the Round.
1. Screen sharing
For step-by-step help with screen sharing, see: Chrome and Edge browsers: how to share your screen.
2. Microphone or camera not working
For step-by-step help with the computer's microphone or camera, see Chrome and Edge browsers: need help using your microphone or camera?
3. "Find the other window" or the "Start session" button is disabled
This tool needs two browser windows visible on the screen at the same time.
Find the other window showing emoji and follow its instructions to continue setup:
4. Windows: "Click the Restore Down button to continue"
The main browser window is in maximised mode.
5. "The setup window is hidden"
This tool uses two browser windows visible on the screen at the same time
If the narrow setup window is minimised or collapsed, re-open it from the Windows Taskbar or Mac Dock to continue setup
6. Mac: "To continue"
The main browser window is in full screen mode
7. Mac: "Exit fullscreen to continue"
The narrow setup browser window is in full screen mode
How can Lookback make it better?
We're eager to hear about your participants’ experience to help us iterate to the best possible experience for you and your participants. Start a conversation with us using the chat bubble on the right to share your feedback 🤓