What is the Extension-free Beta for Desktop?

We know that installing a browser extension can be a serious hurdle for your participants, so Lookback has been hard at work on a way for them to join moderated and unmoderated sessions in Google Chrome and Microsoft Edge browsers just by following a link – nothing for them to download or install.

Animated gif shows the Extension-free Beta onboarding

Which Round types are supported?

  • LiveShare (moderated)

  • SelfTest (unmoderated - for sharing brief instructions)

  • Tasks (unmoderated - for step-by-step usability testing and unmoderated interviewing)

In-person moderated sessions are not yet supported. For a face-to-face remote conversation with optional screensharing, our web-based Interview Round is still your best bet.

Which browsers are supported?

Google Chrome and Microsoft Edge are supported for now; we expect to support more browsers in the future.

How can I try it?

How to enable Extension-free Beta for Desktop in the Round editor.
  1. Tick the "Extension-free Beta" option under Device requirements in the Round editor

  2. Save the Round

  3. Share the participant link as you normally would

That’s it! After opening the participant link in Chrome or Edge, your participants will go through an easy onboarding to quickly join a moderated or unmoderated session.

We recommend using a Preview session to understand the participant experience.

How to turn it off?

You can enable or disable the setting at any time, without having to regenerate or re-send the participant link. Any links you’ve already shared with your participants will automatically open the desired experience as soon as you save the Round.

How can Lookback make it better?

We're eager to hear about your participants’ experience to help us iterate to the best possible experience for you and your participants. Start a conversation with us using the chat bubble on the right to share your feedback 🤓

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