FAQ – Projects, Rounds, sessions

What is a Round?

The organizational structure on Lookback's platform is:

Lookback organization ➡️ Project ➡️ Round ➡️ Session

So a Round is the iterative, organizational layer. All sessions with participants generated from the same participant link will be listed in the Round associated with that link. Let's say you're doing a project where you test three different scenarios within a project, you would typically create three rounds=three different participant links. Perhaps you want to separate certain participant based on demographics or something else, just create additional rounds according to your needs. The conditions/messaging/instructions of a test is set in Rounds settings.

Each Round has its own Participant link and Observer link?

• Participant links and Observer links are associated with each Round.

• Unmoderated Rounds ('SelfTest Round' and 'Task for Desktop') will have:
  - A Participant link

• Moderated Rounds ('LiveShare Rounds' and 'Interview') will have:
  - A remote Participant link
  - An In-person Participant link (and QR Code)
  - An Observer link

• A unique interview room is created for each participant clicking on a Participant link, so you never have to worry about one participant interfering with a different session. In other words, the same participant link creates multiple, separate sessions in a 'Round' with the same link.

Can I edit the settings of a Round?

• Yes, clicking Edit beside the relevant round will take you to the Rounds set-up. Remember to click 'Save' after making changes.

Can I delete a session within a Round?

• Yes. Sessions can be deleted individually from the Player. 

• To delete a session using the new Player, click into the session, click the ' i ' (information icon) on the top right corner, click 'Delete session' and reconfirm.

• Caution! Any highlights associated with the session will also be deleted when you delete a session.

Can I delete a Round?

• Yes.

• To delete a Round, click into the 'Project'. Click the 'Ellipsis' icon (three dots) beside the relevant 'Round' and select 'Delete'.

• Caution! Deleting a Round will delete all the recordings within the Round.

Can I duplicate a Round?

• Yes

• To duplicate a Round, click the relevant 'Project ', click the Ellipsis (three dots icon) beside the relevant 'Round', select 'Duplicate Round' and reconfirm.

• Duplicating a Round will only duplicate the 'Round Settings'. It will not duplicate the sessions within the original Round.

Can I edit Project Settings?

• Yes. Just click into the 'Project'. Click the cog icon to edit your project's settings.

Can I delete a Project?

• Yes, you can delete a Project in 'Project settings'. But beware, deleting a project will delete all the 'Rounds' and sessions within the project.

Can I download session recordings, highlights or notes?

• Yes. Here's an article that elaborates on downloading.