Lookback

When the participant's screen touches/taps are recorded during Android sessions

Why can't I see the participant's screen touches/taps while testing an Android App?

The Lookback player is where you run or observe moderated sessions and where you review and analyze recorded sessions with your team.

The (New) Lookback Player

Craig James

Henrik Mattsson

Russ Troester

How to setup and conduct rounds of research

Creating projects & conducting research

Preview Sessions are a type of session that lets you experience what your participants will see without affecting your plan limit.

Preview Links & Preview Sessions

A step-by-step guide to create a 'Project' and 'Round'

Creating a 'Project' and 'Rounds' of Research

Unmoderated, step-by-step remote research

Tasks for Mobile by Lookback

A research activity/recording with all its associated activities captured

What is a session?

Introducing a nothing-to-install experience for your laptop & desktop participants – now in beta for Chrome and Edge

Now in Beta: No Extension Required for Desktop Sessions

Remote, unmoderated, step-by-step, task-based research

Tasks for Desktop by Lookback

Edit the settings of an existing 'Round'

Control who can access which project in your organization's dashboard

Creating Private Projects

All you need to know about Projects, Rounds, & Sessions

FAQ – Projects, Rounds, & Sessions

Creating projects and rounds

Minimum WiFi requirements for participants, moderators and observers for SelfTests, Remote LiveShares and In-Person LiveShares.

Recommended bandwidth, download, and upload speeds

Device and Browser requirements for for moderators and observers

Device and browser requirements

For desktop testing – answers for both participants and researchers.

Chrome extension - desktop

Bandwidth and Browser requirements

Best Practices for Moderators, Observers, and Participants

Pro Tips

How to share your screen with a participant during a research session

Moderators can share screen

You can pass the mic 🎤 to any Collaborator on your team

Can I hand over the role of Moderator during a live session?

When the participant's face and screen touches/taps are recorded during iOS sessions

Why can't I see the participant's face and screen touches/taps while testing an iOS App?

Does the app offer the ability to do a post test survey?

Is camera always recorded in a session?

Using an external mic or camera when recording on your desktop.

How can I record with an external camera or microphone on Lookback?

The Moderator experience

Widen your circle of research collaborators

Public links by Lookback

Observer Guide

In short: No, the only ones who can voice chat are the Moderator of the session and the Participant.

Can members of your Lookback organization voice chat with each other or the Participant?

How to make sure Observers only see sessions within specific Projects (For Starter, Pro and Enterprise Plans only)

What can Observers see and do when I send them the link to a Project?

Having team members observe and collaborate

Help your participants test Apps with Lookback

How to test Apps with Lookback

App not yet available in the app stores? Test it easily with Lookback!

How can I test an unreleased app?

Testing Apps

Using Figma with Lookback

Step-by-step instructions for conducting user research sessions using InVision prototypes on the Lookback platform.

How to test InVision prototypes with Lookback

Get rid of the Prototype address bar on your iOS or Android Prototype

How can I make my mobile prototype full-screen?

Do you support success links?

Tabanitha McDaniel

Testing Prototypes

How much disk space and upload data does Lookback need?

Upload videos to your Lookback dashboard for easy organization and team collaboration.

How to upload a video file to Lookback?

Ian Bytchek

Recording and uploading

How to make text bold, italics, or attach links or images.

Formatting text in Lookback

Johan Brook

Editing content

No, as they continuously stream to our servers for stability.

Can participants delete SelfTest recordings?

Some tips for researchers on Lookback participant anonymity

Make your participant anonymous

Limit on the number of members who can observe a Remote LiveShare session