Creating projects & conducting research

How to setup and conduct rounds of research

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37 articles in this collection
Written by Carl Littke, Johan Brook, Henrik Mattsson and 5 others

Why can't I see the participant's screen touches/taps while testing an Android App?

When the participant's screen touches/taps are recorded during Android sessions

Written by Russ Troester
Updated over a week ago

The (New) Lookback Player

The Lookback player is where you run or observe moderated sessions and where you review and analyze recorded sessions with your team.

Written by Henrik Mattsson
Updated over a week ago

Creating projects and rounds

Preview Links & Preview Sessions

Preview Sessions are a type of session that lets you experience what your participants will see without affecting your plan limit.

Written by Craig James
Updated over a week ago

Creating a 'Project' and 'Rounds' of Research

A step-by-step guide to create a 'Project' and 'Round'

Written by Henrik Mattsson
Updated over a week ago

Tasks for Mobile by Lookback

Unmoderated, step-by-step remote research

Written by Anand Sharma
Updated over a week ago

What is a session?

A research activity/recording with all its associated activities captured

Written by Anand Sharma
Updated over a week ago

Tasks for Desktop by Lookback

Remote, unmoderated, step-by-step, task-based research

Written by Anand Sharma
Updated over a week ago

Edit the settings of an existing 'Round'

Tweak settings or duplicate a Round

Written by Anand Sharma
Updated over a week ago

Creating Private Projects

Control who can access which project in your organization's dashboard

Written by Henrik Mattsson
Updated over a week ago

FAQ – Projects, Rounds, sessions

All you need to know about Rounds

Written by Anand Sharma
Updated over a week ago

Bandwidth and Browser requirements

Recommended bandwidth, download, and upload speeds

Minimum WiFi requirements for participants, moderators and observers for SelfTests, Remote LiveShares and In-Person LiveShares.

Written by Henrik Mattsson
Updated over a week ago

Device and browser requirements

Device and Browser requirements for for moderators and observers

Written by Anand Sharma
Updated over a week ago

Chrome extension - desktop

For desktop testing – answers for both participants and researchers.

Written by Anand Sharma
Updated over a week ago

The Moderator experience

Pro Tips

Best Practices for Moderators, Observers, and Participants

Written by Russ Troester
Updated over a week ago

Moderators can share screen

How to share your screen with a participant during a research session

Written by Anand Sharma
Updated over a week ago

Can I hand over the role of Moderator during a live session?

You can pass the mic 🎤 to any Collaborator on your team

Written by Russ Troester
Updated over a week ago

Why can't I see the participant's face and screen touches/taps while testing an iOS App?

When the participant's face and screen touches/taps are recorded during iOS sessions

Written by Russ Troester
Updated over a week ago

Does the app offer the ability to do a post test survey?

Written by Russ Troester
Updated over a week ago

Is camera always recorded in a session?

Written by Russ Troester
Updated over a week ago

How can I record with an external camera or microphone on Lookback?

Using an external mic or camera when recording on your desktop.

Written by Henrik Mattsson
Updated over a week ago

Having team members observe and collaborate

Public links by Lookback

Widen your circle of research collaborators

Written by Anand Sharma
Updated over a week ago

Observer Guide

Tips for anyone observing live sessions

Written by Russ Troester
Updated over a week ago

Can members of your Lookback organization voice chat with each other or the Participant?

In short: No, the only ones who can voice chat are the Moderator of the session and the Participant.

Written by Anand Sharma
Updated over a week ago

What can Observers see and do when I send them the link to a Project?

How to make sure Observers only see sessions within specific Projects (For Starter, Pro and Enterprise Plans only)

Written by Anand Sharma
Updated over a week ago

Testing Apps

How to test Apps with Lookback

Help your participants test Apps with Lookback

Written by Anand Sharma
Updated over a week ago

How can I test an unreleased app?

App not yet available in the app stores? Test it easily with Lookback!

Written by Russ Troester
Updated over a week ago

Testing Prototypes

Using Figma with Lookback

Figma Prototypes

Written by Tabanitha McDaniel
Updated over a week ago

How to test InVision prototypes with Lookback

Step-by-step instructions for conducting user research sessions using InVision prototypes on the Lookback platform.

Written by Henrik Mattsson
Updated over a week ago

How can I make my mobile prototype full-screen?

Get rid of the Prototype address bar on your iOS or Android Prototype

Written by Henrik Mattsson
Updated over a week ago

Do you support success links?

Written by Russ Troester
Updated over a week ago

Recording and uploading

How much disk space and upload data does Lookback need?

Written by Henrik Mattsson
Updated over a week ago

How to upload a video file to Lookback?

Upload videos to your Lookback dashboard for easy organization and team collaboration.

Written by Ian Bytchek
Updated over a week ago

Editing content

Formatting text in Lookback

How to make text bold, italics, or attach links or images.

Written by Johan Brook
Updated over a week ago

Other questions

Can participants delete SelfTest recordings?

No, as they continuously stream to our servers for stability.

Written by Carl Littke
Updated over a week ago

Make your participant anonymous

Some tips for researchers on Lookback participant anonymity

Written by Anand Sharma
Updated over a week ago

What is the cap on the number of members who can watch a Remote LiveShare session?

Limit on the number of members who can observe a Remote LiveShare session

Written by Henrik Mattsson
Updated over a week ago

How do I transfer project ownership?

Transfer or change project ownership to another member of your organization.

Written by Russ Troester
Updated over a week ago