Lookback

Henrik Mattsson

Johan Brook

Carl Littke

How to setup and conduct rounds of research

Creating projects & conducting research

A step-by-step guide to create Projects and Rounds

How to Create Projects and Rounds of Research in Lookback

Preview Sessions are a type of session that lets you experience what your participants will see without affecting your plan limit.

Preview Links & Preview Sessions

A research activity/recording with all its associated activities captured

What is a session?

Edit the details of an existing 'Round'

Control who can access which project(s) in your organization's dashboard

Creating Private Projects

All you need to know about Projects, Rounds, & Sessions

FAQ – Projects, Rounds, & Sessions

PreCheck allows you to help your participants get set up before their session starts.

Participant PreCheck

This article is about the stakeholder management workflows - stakeholder interviews, goals and automatic surfacing of findings.

Stakeholders

Creating projects and rounds

Step-by-step guide to moderating a remote moderated session.

Moderated testing with Lookback: LiveShare

A versatile live experience focusing on face-to-face conversations

Moderated testing with Lookback: Interview

How to create and access a Discussion Guide for Moderators in Interview & LiveShare sessions

Discussion Guides

Conducting remote, moderated research using Lookback

How to set up an unmoderated SelfTest round of research in Lookback

Unmoderated testing with Lookback: SelfTest

How to set up an unmoderated Tasks round of research in Lookback

Unmoderated testing with Lookback: Tasks

Conducting remote, unmoderated research using Lookback

Conduct an In-Person Android Study and invite colleagues to observe

Conducting an In-Person LiveShare: Android

This article gives you an overview of how to set up and conduct an In-Person LiveShare for participants using a Mac or Windows computer

Conducting an In-Person LiveShare: Desktop

Conduct an In-Person iOS Study and invite colleagues to observe

Conducting an In-Person LiveShare: iOS and iPadOS

Conducting in-person, moderated research using Lookback

Minimum internet requirements for participants, moderators and observers for SelfTests, Remote LiveShares and In-Person LiveShares.

Recommended bandwidth, download, and upload speeds

Bandwidth and Browser requirements

Does the app offer the ability to do a post test survey?

This help article covers the beta version or Eureka, an AI powered sidekick that summarizes sessions for quick overview and insights finding

Eureka - your AI sidekick

The Moderator experience

Observer Guide

In short: No, the only ones who can voice chat are the Moderator of the session and the Participant.

Can members of your Lookback organization voice chat with each other or the Participant?

How to make sure Observers only see sessions within specific Projects (For Starter, Pro and Enterprise Plans only)

What can Observers see and do when I send them the link to a Project?

Having team members observe and collaborate

Help your participants test Apps with Lookback

How to test Apps with Lookback

App not yet available in the app stores? Test it easily with Lookback!

How can I test an unreleased app?

Testing Apps

Optimizing Figma Prototypes for Lookback

Using Lookback with common prototyping tools

Which prototyping tools work with Lookback and how do I set them up?

Get rid of the Prototype address bar on your iOS or Android Prototype

How can I make my mobile prototype full-screen?

Do you support success links?

Testing Prototypes

Upload videos to your Lookback dashboard for easy organization and team collaboration.

How to upload a video file to Lookback?

Recording and uploading

How to make text bold, italics, or attach links or images.

Formatting text in Lookback

Editing content

Can participants delete SelfTest or Task recordings?

Transfer or change project ownership to another member of your organization.

How do I transfer project ownership?

Is camera always recorded in a session?

Some tips for researchers on how to make your participants anonymous with Lookback.

Does my participant have to enter their name and email address?

When the participant's screen touches/taps are recorded during Android sessions

Why can't I see the participant's screen touches/taps while testing an Android App?

When the participant's face and screen touches/taps are recorded during iOS sessions

Why can't I see the participant's face and screen touches/taps while testing an iOS/iPadOS App?

Do you support screener or tracking IDs?

How to change moderators during a live session

Can we have multiple moderators in the same session?

How to share your screen with a participant during a research session

Can a moderator share their screen with the participant?

Can I send a link to a participant during a moderated session?

Frequently Asked Questions

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