When you invite participants to a Lookback session check they are on compatible devices/browsers/operating systems
Table of Contents
For Moderators & Observers
For Participants
For Moderators & Observers
Moderating/Observing Live Sessions
If someone is moderating/observing a session, they must being using Google Chrome, Microsoft Edge, or Brave on a desktop/laptop computer.
🚀 Please make sure your browser is upgraded to the latest version available.
Replaying previously recorded sessions
For the best experience, we recommend using Google Chrome, Microsoft Edge, or Brave from a desktop/laptop computer, but other browsers such as Safari might work as well.
For Participants
Desktop/Laptop Computers
Browsers
Version 121 or newer of Google Chrome, Microsoft Edge, or Brave
Mac Operating Systems
macOS 15 (Sequoia)
macOS 14 (Sonoma)
macOS 13 (Ventura)
macOS 12 (Monterey)
macOS 11 (Big Sur)
macOS 10.15 (Catalina)
Windows Operating Systems
Windows 11
Windows 10
Chrome OS
Chrome OS 121 or newer
iOS/iPadOS
Devices running iOS 12.2 or above*
Devices running iPadOS 13.1 or above
🚀 *iOS 13.0 was released with some bugs that prevent Participate from working!
If you or your participants are on iOS 13.0 please request them to update
(To update, tap: Settings > General > Software Update)
If you're not sure if you're running the latest version of iOS/iPadOS for your device, see this guide from Apple.
Android
Devices running Android 6.0 - Marshmallow (API 23) or above
🚀 Even though a phone may be running a supported version of Android OS, unlike iOS and iPhones, Android OS can be run on many different 3rd party devices (thousands as of the writing of this help article) from numerous manufacturers. In addition, Android allows for far more customization to the OS both from those manufacturers and individual users.
In short, all of this means that 2 different devices from 2 different manufacturers in the hands of 2 different users may run quite differently, even if they are both running the same version of Android OS. Therefore, if possible, we highly recommend doing some testing with the participant prior to running a live session. If you are on a session-based plan (Freelance, Team, or Insights Hub), you can test using our Preview Links & Sessions feature to avoid using up any of your sessions.
If you're not sure if you're running the latest version of Android for your device, see this guide from Google or check your phone manufacturer's website for more details.