Lookback is built for research. It’s a powerful, on-the-go lab tool that you can use to streamline your in-person, remote moderated and unmoderated research. Test with users anywhere in the world, invite observers from anywhere in the world as well. The tool is both mobile and desktop supported and houses your mixed method research all in one place.

Conduct Research

Usability Testing

1:1 Interviews

Remote ethnography
Remote Card Sorting
Tree Testing
Diary Studies

Share Content

• Timestamped notes

Create highlights
Leverage transcription

Highlight reels

Send public links

Collaborate with Team

• “Behind the glass”

live observation
• Observer chat

@mentioning your team during a live session or post

Key Resources

  • Lookback shorts – short demo clips that walk you through the Lookback platform, step-by-step, from trial through analysis

  • Trialing with Lookback – get familiar with all the ins and outs of the platform during your free 60-day trial, in this article and this one

  • Templated Invite Emails – whether aimed at iOS, Android or Desktop participants, these invitation templates give you a good starting point when outlining your pre-session communication — just enter your details, and the rest is mostly covered.

  • Participant Guides – additional tips on how to prepare for a session, ensure the best connection as well as troubleshooting

  • Pro Tips – best practices for the Participant, Moderator, and Observer

  • Observer Guide – an overview for anyone observing live sessions

  • Help center that houses all of our self-serve content

  • Blog – feature releases, best practices and adventures in UXR

FAQ

  • Recruitment. We do not have our own panels, but you are free to use any recruitment resources of your choice. Read about how recruitment works with Lookback, as well as recruitment tools we recommend.

  • Interactions recorded (taps/clicks and gestures) – Yes, screen gestures are captured (taps/gestures) in Lookback's app Participate on iOS/Android and (clicks/gestures) via the Participate Chrome extension for desktop participants.

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