What is a trial at Lookback?
Trialing Lookback means you can conduct 5 sessions within 14 days. If you've exhausted your 5 sessions before the 14 days are over, you will still have access to review and edit recordings until your 14 period concludes. If 14 days go by without you using up your 5 sessions, your trial is over. You can check your session status at the bottom left corner of your Lookback Dashboard:

How do I sign up for a Free Trial?

What happens when the trial runs out?
After 14 days or 5 sessions, your trial becomes inactive. If you would like to continue to use Lookback or access sessions completed during the trial, you will need to sign up for a paid plan (lookback.io/pricing)

Are there different roles in a Lookback organization?
All team members in a Lookback organization can create projects, rounds or be either a moderator or an observer in LiveShare sessions, but only the owner of the org can access or change billing details. There are no other distinctions between team members, the ambition being to make it a flexible and collaborative experience.

What do participants (testers) need to do to be able to join a Lookback session?
- For mobile testing: download an iOS or Android app called Participate.
- For desktop testing: download a Chrome extension called Participate.
- Have a strong wifi connection (at least 5Mbps upload and download)
- Close other audio/video sharing tools while being in the Lookback session
More information is available here.

Can I send the same link to each participant within the same Round or do I need to generate different links for each participant?
Yes, you send the same link to all participants that are carrying out a determined test (we call it a Round). This link creates a unique interview room for each participant who clicks on the link, so you'll never have to worry about one participant interfering with a different session. The result will be multiple but separate sessions (recordings), tied to the Round from which the participant link was created. They will automatically sort under that round by the participants name and the time/date of the session. More info here.

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