Thanks for taking the time to be an Observer in a User Research session. 

Observers can silently observe both Live sessions and previously recorded sessions. You can also make time-stamped notes and send chat messages to the Moderator and other Observers, while the session is active.

First step: Register as an Observer

  • Check your email inbox and Accept the invitation to be an Observer
  • This will take you to the Lookback website where you can set a password (and verify email) and thereby register as an Observer. That's it!

Pro Tip! If you've been invited to observe a LiveShare session remember to register before the scheduled time.

Prepare before observing a session

Make sure you:

If you are Observing LiveShare Sessions

  • You'll receive a separate email from the Researcher/Moderator at the scheduled time containing an 'Observer Link' to the session.
  • The Observer Link looks like this: https://lookback.io/OrgName/ProjectName
  • Access the Observer Link via the Google Chrome Browser on a Desktop/Laptop.
  • If the Participant is ready you'll see a LiveShare session that's highlighted in green - within the specific Project
  • You'll also see this session within the Live tab.
  • Click the LiveShare Session
  • If the Moderator has already joined the session, on the left of your screen you'll see the Participant's Screen and Face Camera recording. You should also hear the Participant and Moderator speaking to each other.
  • If it's a Remote LiveShare (remote+moderated) session, you'll see the names of other Observers and the Moderator on the top right corner of your screen.
  • If it's an In-person LiveShare (in-person+moderated) session, you'll only notice the names of the other Observers on the top right corner of your screen.

Fun Fact! Participants won't know you're watching. It's a “behind the glass” lab-style experience.

Taking Notes and Chatting During a LiveShare Session

During a Live session, you and the Observers on the session can chat and add time stamped notes using the pane on the right.

  • Chat is a feature that allows for discussion during the session in general. The whole team can view the chat later on, on the full-length recording, but these messages won't show up on the participants screen or on  timeline. So chat away!
  • Notes can be used for annotating the current LiveShare session. All notes are saved with a timestamp, so you can easily find the moment in the session where you added the note later on, in the full-length recording.

Pro Tip! @mention Team Members (Observers and Collaborators) in Chat Messages and Notes to draw their attention. 

If you are Observing a Previously Recorded Session

  • Find the 'Observer Link' that the Researcher/Moderator sent you in a a separate email.
  • The Observer Link looks like this: https://lookback.io/OrgName/ProjectName
  • Access the Observer Link via the Google Chrome Browser on a Desktop/Laptop.
  • Click the relevant Session.
  • You'll be taken to the Player view, where you can view the Participant's Screen and Face Camera recording. You'll also hear the Participant (and the Moderator if it's a recording of a Moderated session).

Adding Notes and Chat Messages to a Previously Recorded Session

  • You can add time-stamped Notes and Chat messages to previously recorded sessions too.
  • @mention Team Members (Observers and Collaborators) in Notes and Chat messages if necessary.

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