All Collections
Creating projects & conducting research
Frequently Asked Questions
Why can't I see the participant's screen touches/taps while testing an Android App?
Why can't I see the participant's screen touches/taps while testing an Android App?

When the participant's screen touches/taps are recorded during Android sessions

Russ Troester avatar
Written by Russ Troester
Updated over a week ago

On Android, the participant's screen touches/taps are only captured while the participant is testing a URL-based prototype or website within Lookback's Participate App.

When the Participate App is backgrounded – that is, when the participant navigates away from Participate to another app, like Spotify – screen touches/taps are paused due to Google's privacy restrictions. These will be resumed, however, when the participant navigates back to the Participate app.

Did this answer your question?