Having colleagues or stakeholders observe a Remote LiveShare is a great way for them to hear user feedback and understand their experience of your product, first hand! Or you may want to invite a colleague to join purely as a notetaker during your session, while you moderate.
You can do all of this by inviting them to your Lookback organization as an Observer.
Observers can silently watch Remote LiveShares, In-Person LiveShares and previously recorded sessions. They can also send chat messages to the Moderator and other Observers during Remote LiveShares and In-Person LiveShares; and add time-stamped notes while watching sessions.
Here's how to make sure your Observer joins a remote LiveShare or in-person LiveShare with ease.
Step 1: Adding Observers to your Lookback Organization
The very first step is to add "Observers" to your Lookback Organization in advance,
before you start any remote or in-person LiveShares.
- Log in to Lookback
- Find the dropdown menu next to your name (in the top right corner of the page)
- Click 'Members' in the dropdown menu
- In the 'Members' page, fill in the email address(es) of your Observer(s) one-by-one and add them to your organization as "Observers".
- This will automatically send an invitation to your Observers to sign up to your organization as 'Observers'.
- It's a good idea to make sure your Observers have signed up in advance (before the day of your LiveShare)
Step 2: Send 'Observer Link' for to Observers to watch a Live session
Once you've added Observers to the 'Members' page in your Lookback organization, you can go ahead and send them 'Observer Link' to Observe the Remote LiveShare/In-Person LiveShare.
- Click into your specific project.
- Then, click the 'Invite to Remote' button or 'Start In-Person' button next to the relevant LiveShare 'Round'
- You will find the 'Observer link' in the window that pops up (refer pic below)
- Copy this link.
- Next, manually send a separate email to each of your Observers with the 'Observer Link' and other details such as date and time of the test and tips on how to observer sessions.
- Now, when a participant copies and pastes this link using Google Chrome on a desktop or laptop on the day of the remote or in-person LiveShare, they won't have to go through the sign-up procedure, since this has already been handled. They will be taken to a list of sessions directly when they log in.
Fun Fact! Other Collaborators can observe LiveShares too. If it's a remote LiveShare, just make sure they don't 'Start the Session' instead of the Moderator!
A Note on Privacy
When you invite Observers, they can see all your projects and recordings.
If you want your Observer to see just a specific project and no other project, you'd have to make all your projects 'Private Projects' and make sure the specific Observer has been added to the required private project as well.
This is especially recommended when you invite an external stakeholder (such as a client) as an Observer.
The Private Project feature is available under the 'Pro' and 'Enterprise' Plans.