Lookback

Russ Troester

Invite your colleagues or show them your findings.

Leverage Transcription instead of verbatim capture

How to find specific sessions more quickly

How to redact (hide) sensitive information in a session

This article explains how you can add Themes to Findings as well as how to change, search and filter Themes.

Create the proverbial carrots to entice your team to join you in live research sessions.

How to collaborate and share live and completed recordings with colleagues, managers, and stakeholders

Editing recordings to create snippets and findings (formerly known as highlights) to share with your team.

Create Reels to share research insights with colleagues and stakeholders

Downloading / exporting sessions or Findings to share with your team

How to export Notes, Chats and Transcriptions as CSV or plain text, including timestamps.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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