How do I delete my account?
Overview of user account, Lookback organization & how to delete them
Russ Troester avatar
Written by Russ Troester
Updated this week

First of all, the Lookback organization and/or subscription is sometimes referred to as "account", which can lead to confusion. As a Lookback user there's your organization, your user account and your subscription. This article will hopefully clarify what's what, and how to go about deleting.

  • A user account is individual, personal, and it's possible to have a user account without being part of a Lookback organization or an active subscription.

  • The Lookback organization (org) can have unlimited team members (user accounts)

  • One and the same user account can be associated with different Lookback orgs

  • The subscription is associated with the Lookback organization, not the user account.

  • Cancelling the subscription does not change anything in regards to your user account or Lookback organization, it just means your current subscription plan will not auto-renew at the end of the billing cycle.

Deleting your Lookback organization:

  • Only when logged in with the owner email can you delete your Lookback organization

  • Please note that if you delete your org that means your recordings will also be deleted. If you want to save your recordings, download them before deleting your org. Also, recordings have to be downloaded while your subscription is still active.

To delete your organization:

  1. Click on your name at the top right to access the menu

  2. Click Organization Settings

  3. Scroll down and click Delete organization

Deleting your Lookback user account:

  1. For Organization Owners

    1. Either delete your Lookback Organization as described above OR transfer ownership of the org to a different user.

    2. While still signed in to Lookback, send us your 'Delete Account' request via chat (the messenger bubble on your lower right on the Dashboard) OR send us a request via email to support@lookback.io

  2. For All Other Team Members

    1. If you are the owner of any Private Projects, make sure to transfer ownership of them to another team member.

    2. While still signed in to Lookback, send us your 'Delete Account' request via chat (the messenger bubble on your lower right on the Dashboard) OR send us a request via email to support@lookback.io

Related Help Articles

Did this answer your question?