First of all, the Lookback organization and/or subscription is sometimes referred to as "account", which can lead to confusion. As a Lookback user there's your organization, your user account and your subscription. This article will hopefully clarify what's what, and how to go about deleting.

  • A user account is personal, and it's possible to have a user account without being part of a Lookback organization or an active subscription.

  • The Lookback organization (org) can have unlimited team members (user accounts)

  • A user account can be associated with many Lookback orgs

  • The subscription is associated with the Lookback organization, not the user account.

  • Cancelling the subscription does not change anything in regards to your user account or Lookback organization, it just means your current subscription plan will not auto-renew at the end of the billing cycle.

If you want to delete your Lookback organization:

  • Only the owner of a Lookback organization can delete it

  • Please note that if you delete your org that means your recordings will also be deleted. If you want to save your recordings, download them before deleting your org. Also, recordings have to be downloaded while your subscription is still active.

  • To delete your organization:

    1. Go to the Dropdown menu (top right)

    2. Select Organization settings

    3. Scroll to the bottom --> Delete organization.

If you want to delete your Lookback user account:

  1. To delete your user account, you can't be a team member in a Lookback organization, so first either delete your Lookback organization(s), as described above, or transfer ownership.

  2. Once the above is complete, please sign in to Lookback and send us your 'Delete Account' request via chat (the messenger bubble on your lower right on the Dashboard) – make sure to reconfirm that you have either deleted your Lookback Org or transferred ownership, to further facilitate.

If you want to cancel your subscription

Read this help article.

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