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How do I cancel my subscription?

All you need to know about canceling your Lookback subscription

Henrik Mattsson avatar
Written by Henrik Mattsson
Updated over a week ago
  • Only the Owner of a Lookback Org can cancel subscription if necessary

  • You need to cancel your subscription before the next billing cycle starts, since we don't offer pro-rated refunds on subscription cancellations, as per our refund policy.

  • Canceling your subscription only means you stop it from auto-renewing. The subscription will still remain active with full access to all functionality and data until the end of the current billing cycle. If you don't cancel the subscription it will renew automatically at the end of the billing cycle (which is industry standard for most SaaS). For example: if your subscription renewal date is 01 December 2023 and you cancel it on 01 October 2023, you'll still have access for 2 months and then on 01 December 2023, your subscription will end and you will no longer be charged.

  • Downloading recordings needs to be done while your subscription is still active. So if you want to access any of your recordings after your subscription ends, make sure you download your recordings before the end of your active billing cycle. The only subscription plans that don't support downloading are our free Trial and the legacy Starter plan.

  • You can find the end of your current billing cycle on the Billing page.

πŸš€ Sometimes the terms "account", "organization," and "subscription" are mistakenly used interchangeably. Subscription is the service, that's what you pay for. The subscription is tied to a Lookback organization, and the Lookback organization can have an unlimited number of team members, each of which has a personal Lookback user account.

Here's a walkthrough of how the owner of a Lookback organization goes about canceling the subscription:

  1. Click the dropdown menu on the top right corner of the page

  2. Click Billing

  3. Click Manage Subscription

  4. Click Cancel Plan and follow the prompts to reconfirm cancelation.

We always want to improve

We'd love to understand why you're cancelling so we can improve the product.


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