Lookback

My participant gets a message saying "This link has expired"

Why is my participate link "expired"?

Does the app offer the ability to do a post test survey?

In short: No, the only ones who can voice chat are the Moderator of the session and the Participant.

Can members of your Lookback organization voice chat with each other or the Participant?

Can participants delete SelfTest or Task recordings?

When the participant's screen touches/taps are recorded during Android sessions

Why can't I see the participant's screen touches/taps while testing an Android App?

When the participant's face and screen touches/taps are recorded during iOS sessions

Why can't I see the participant's face and screen touches/taps while testing an iOS/iPadOS App?

Carl Littke

Henrik Mattsson

Martin Algesten

Technical troubleshooting, known issues, and solutions for common problems when using Lookback.

Troubleshooting & support

How to ensure good audio quality during Remote LiveShares and Interviews

Why do I hear an echo during moderated sessions?

When you export a recording and play it on some media players there is no sound

I can't hear sound on my exported video

Step-by-step instructions to help desktop/laptop users troubleshoot issues connecting to a camera or microphone

Desktop: Troubleshooting participant camera / microphone issues

This article is about resolving situations where Interview participants can't toggle their microphone.

Interview: troubleshooting participant microphone issues

Troubleshooting errors and issues connecting camera or microphone when moderating a session

Troubleshooting moderator camera and microphone issues

Troubleshooting steps for the most common microphone issues for participants on mobile devices

My participant on a mobile device is having issues with their microphone

Audio / Camera Issues

Step-by-step instructions to help desktop/laptop computer users with 'failed to share your entire screen' errors and other issues

Desktop: troubleshooting participant screen sharing issues

Screen Sharing Issues

How auto-translate tools can interfere when using the Chrome extension

Words in my test instructions auto-change

How to update the Chrome browser to the latest version

Update the Chrome browser

Chrome related

"Not available when AirPlay, CarPlay, Restrictions, or screen mirroring is active."

I'm a participant using an iOS device and when I tap "Start Broadcast," it triggers an error

iOS related

Firewall configuration - info on ports, protocols, web sockets, whitelisting and more

Firewall instructions for your IT team

Failed to fetch error troubleshooting and firewalls

"Failed to fetch" or getting an "ICE error"

Firewall/VPN/Proxy/Ad blocker? Something is blocking my connection

Troubleshooting connectivity issues when working from home

Firewall & connection related

How to change your profile picture in Lookback

Why isn't the site I'm trying to test working as expected on mobile devices?

Why you don't need to install an SDK for Android.

Is there an Android SDK for Lookback?

live player loading slowly when at home, work, or when scanning

The live player is loading slowly

Frequently Asked Questions

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Find answers and get help from Intercom Support and Community Experts

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