Start here to get an overview of our product
Explains the core building blocks of Lookback and explains how Lookback structures research and evidence.
Describes the different research methods supported in Lookback—moderated, unmoderated, and AI-assisted—and when to use each.
Step-by-step guidance for creating projects and rounds, preparing sessions, and running studies in Lookback.
Guidance on reviewing sessions, creating findings, using AI to surface insights, and working with evidence in Lookback.
Information about recruiting participants through Lookback or bringing your own participants into studies.
Explains roles, permissions, and how organizations are structured in Lookback.
Technical troubleshooting, known issues, and solutions for common problems when using Lookback.
Details about pricing plans, billing, subscriptions, and the Lookback trial experience.
Reusable templates and assets to support research execution, including participant emails, device-specific instructions, and other ready-to-use materials.
Questions about GDPR, processors, HIPAA, and more.
This is where support articles go when we make changes to the help centre IA.