Lookback

Get some hands-on skills in a leading online UXR research tool

How to sign up for a free student plan

Questions around subscriptions, pricing, payments, etc.

Guide to Lookback's subscription plans: 
Freelance, Team, Insights Hub & Enterprise

How the Owner of an Organization can upgrade their plan.

View your subscription billing history, or download your billing receipts and invoices.

Managing the e-mail address we send your billing receipts to

How to change the card used for subscription payments

Lookback's refund policy on when customers forget or don't cancel their active subscription and continue to be charged.

All you need to know about canceling your Lookback subscription

Transfer/change owner email in your Lookback organisation.

Give temporary access to someone to change billing details

How to add or remove organization members and licenses (For Starter, Pro and Enterprise Plans only)

Overview of the different members that are part of a Lookback Organisation

Overview of team members' capabilities for Lookback organizations on SelfServe plans

Overview of what happens to recordings after trial periods end, during periods of inactivity or not paying for the services.

Overview of user account, Lookback organization & how to delete them

You want to receive an invoice instead of paying online with a credit card.