Group 65
Go to Lookback
All Collections
Plans & billing
Plans & billing
Questions around subscriptions, pricing, payments, etc.
+1
17 articles in this collection
Written by
Francis Byrne,
Henrik Mattsson,
Meena Annamalai
and 1 other
General billing questions
How do I upgrade to a Team or Insights Hub plan?
How the Owner can migrate from a user based plan (Starter, Pro) to a session based one (Team or Insights Hub)
Written by
Alison Holmlund
Updated over a week ago
Where can I access my billing receipts?
View your subscription billing history, or download your billing receipts and invoices.
Written by
Francis Byrne
Updated over a week ago
How can I change the billing email address?
Changing the billing email address for your organization (where your organization’s receipts are sent to).
Written by
Henrik Mattsson
Updated over a week ago
How do I transfer account ownership?
Transfer or change account ownership to another member of your organization.
Written by
Henrik Mattsson
Updated over a week ago
Can I get a refund if I forget to cancel my subscription plan?
Lookback's refund policy on when customers forget or don't cancel their active subscription plan and continue to be charged.
Written by
Henrik Mattsson
Updated over a week ago
How do I cancel my account?
Pausing or ending your subscription with Lookback.
Written by
Henrik Mattsson
Updated over a week ago
Billing for Starter, Pro Plan and Enterprise Plans
How do Collaborator licenses work?
How to add or remove organization members and licenses (For Starter, Pro and Enterprise Plans only)
Written by
Francis Byrne
Updated over a week ago
The various roles in a Starter, Pro or Enterprise Organization
Overview of the different members that are part of Starter, Pro and Enterprise Organizations
Written by
Henrik Mattsson
Updated over a week ago
Billing for Insights Hub Plan and Team Plan
What can the team members on Teams or Insights Hub plans do?
Overview of team members' capabilities for Lookback organizations on SelfServe plans
Written by
Meena Annamalai
Updated over a week ago
Billing for Enterprise Plan
Our Enterprise Plan
What is included in the Enterprise Plan?
Written by
Alison Holmlund
Updated over a week ago
Other questions
What happens to my recordings when I'm not subscribed to Lookback?
Overview of what happens to recordings after trial periods end, during periods of inactivity or not paying for the services.
Written by
Henrik Mattsson
Updated over a week ago
What you should know about Instant Sign-Up
Information about security, how to enable/disable, default domain, default roles, etc. for Instant Sign-Up
Written by
Henrik Mattsson
Updated over a week ago
What happens to the recordings, projects, and notes of members who leave or are removed from an organization?
Written by
Henrik Mattsson
Updated over a week ago
How do I delete my account?
Overview on how to delete your Lookback account.
Written by
Henrik Mattsson
Updated over a week ago
Can you invoice me?
You want to receive an invoice instead of paying online with a credit card.
Written by
Henrik Mattsson
Updated over a week ago
Do you resell your software?
Written by
Henrik Mattsson
Updated over a week ago
Does Lookback offer a discount for non-profit/educational institutions?
Written by
Henrik Mattsson
Updated over a week ago