Plans & billing

Questions around subscriptions, pricing, payments, etc.

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19 articles in this collection
Written by Francis Byrne, Henrik Mattsson, Alison Holmlund and 1 other

General billing questions

Which pricing plan should I choose?

Guide to our subscription plans Team, Insights Hub & Enterprise

Written by Anand Sharma
Updated over a week ago

How do I upgrade to a Team or Insights Hub plan?

How the Owner can migrate from a user based plan (Starter, Pro) to a session based one (Team or Insights Hub)

Written by Alison Holmlund
Updated over a week ago

Where can I access my billing receipts?

View your subscription billing history, or download your billing receipts and invoices.

Written by Francis Byrne
Updated over a week ago

How do I change the billing email?

Managing the e-mail address we send your billing receipts to

Written by Henrik Mattsson
Updated over a week ago

How do I change the credit / debit card on file?

How to change the card used for subscription payments

Written by Anand Sharma
Updated over a week ago

Can I get a refund if I forget to cancel my subscription plan?

Lookback's refund policy on when customers forget or don't cancel their active subscription plan and continue to be charged.

Written by Henrik Mattsson
Updated over a week ago

How do I cancel my subscription?

All you need to know about cancellation

Written by Henrik Mattsson
Updated over a week ago

How do I transfer account ownership?

Transfer or change account ownership to another member of your organization.

Written by Henrik Mattsson
Updated over a week ago

Billing for Starter, Pro Plan and Enterprise Plans

How do Collaborator licenses work?

How to add or remove organization members and licenses (For Starter, Pro and Enterprise Plans only)

Written by Francis Byrne
Updated over a week ago

The various roles in a Starter, Pro or Enterprise Organization

Overview of the different members that are part of Starter, Pro and Enterprise Organizations

Written by Henrik Mattsson
Updated over a week ago

Billing for Insights Hub Plan and Team Plan

What can the team members on Teams or Insights Hub plans do?

Overview of team members' capabilities for Lookback organizations on SelfServe plans

Written by Anand Sharma
Updated over a week ago

Billing for Enterprise Plan

Our Enterprise Plan

What is included in the Enterprise Plan?

Written by Alison Holmlund
Updated over a week ago

Other questions

What happens to my recordings when I'm not subscribed to Lookback?

Overview of what happens to recordings after trial periods end, during periods of inactivity or not paying for the services.

Written by Henrik Mattsson
Updated over a week ago

What you should know about Instant Sign-Up

Information about security, how to enable/disable, default domain, default roles, etc. for Instant Sign-Up

Written by Henrik Mattsson
Updated over a week ago

What happens to the recordings, projects, and notes of members who leave or are removed from an organization?

Written by Henrik Mattsson
Updated over a week ago

How do I delete my account?

Overview of user account, Lookback organization & how to delete them

Written by Henrik Mattsson
Updated over a week ago

Can you invoice me?

You want to receive an invoice instead of paying online with a credit card.

Written by Henrik Mattsson
Updated over a week ago

Do you resell your software?

Written by Henrik Mattsson
Updated over a week ago

Does Lookback offer a discount for non-profit/educational institutions?

Written by Henrik Mattsson
Updated over a week ago