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Plans & billing
Plans & billing
Questions around subscriptions, pricing, payments, etc.
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20 articles in this collection
Written by
Carl Littke,
Henrik Mattsson,
Anand Sharma
and 1 other
How to sign up for a free student plan
Get some hands-on skills in a leading online UXR research tool
Written by
Henrik Mattsson
Updated over a week ago
General billing questions
Which pricing plan should I choose?
Guide to Lookback's subscription plans: Freelance, Team, Insights Hub & Enterprise
Written by
Anand Sharma
Updated over a week ago
How do I upgrade my plan?
How the Owner of an Organization can upgrade their plan.
Written by
Russ Troester
Updated over a week ago
Where can I access my billing receipts?
View your subscription billing history, or download your billing receipts and invoices.
Written by
Carl Littke
Updated over a week ago
How do I change the billing email?
Managing the e-mail address we send your billing receipts to
Written by
Henrik Mattsson
Updated over a week ago
How do I change the credit / debit card on file?
How to change the card used for subscription payments
Written by
Anand Sharma
Updated over a week ago
Can I get a refund if I forget to cancel my subscription?
Lookback's refund policy on when customers forget or don't cancel their active subscription and continue to be charged.
Written by
Henrik Mattsson
Updated over a week ago
How do I cancel my subscription?
All you need to know about cancellation
Written by
Henrik Mattsson
Updated over a week ago
How do I transfer ownership?
Transfer/change owner email in your Lookback organization.
Written by
Henrik Mattsson
Updated over a week ago
Billing for Starter, Pro Plan and Enterprise Plans
How do Collaborator licenses work?
How to add or remove organization members and licenses (For Starter, Pro and Enterprise Plans only)
Written by
Carl Littke
Updated over a week ago
The various roles in a Starter, Pro or Enterprise Organization
Overview of the different members that are part of Starter, Pro and Enterprise Organizations
Written by
Henrik Mattsson
Updated over a week ago
Billing for Insights Hub Plan and Team Plan
What can the team members on Teams or Insights Hub plans do?
Overview of team members' capabilities for Lookback organizations on SelfServe plans
Written by
Anand Sharma
Updated over a week ago
Billing for Enterprise Plan
Our Enterprise Plan
What is included in the Enterprise Plan?
Written by
Russ Troester
Updated over a week ago
Other questions
What happens to my recordings when I'm not subscribed to Lookback?
Overview of what happens to recordings after trial periods end, during periods of inactivity or not paying for the services.
Written by
Henrik Mattsson
Updated over a week ago
New pricing changes FAQ
As of August 2020 we updated our self-serve pricing plans from seat-based to research-based pricing. Enterprise plans remain unchanged.
Written by
Russ Troester
Updated over a week ago
What happens to the recordings, projects, and notes of members who leave or are removed from an organization?
Written by
Henrik Mattsson
Updated over a week ago
How do I delete my account?
Overview of user account, Lookback organization & how to delete them
Written by
Anand Sharma
Updated over a week ago
Can you invoice me?
You want to receive an invoice instead of paying online with a credit card.
Written by
Henrik Mattsson
Updated over a week ago
Do you resell your software?
Written by
Henrik Mattsson
Updated over a week ago
Does Lookback offer a discount for students, non-profits or educational institutions?
Written by
Henrik Mattsson
Updated over a week ago