Plans & billing

Questions around subscriptions, pricing, payments, etc.

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20 articles in this collection
Written by Carl Littke, Henrik Mattsson, Anand Sharma and 1 other

How to sign up for a free student plan

Get some hands-on skills in a leading online UXR research tool

Written by Henrik Mattsson
Updated over a week ago

General billing questions

Which pricing plan should I choose?

Guide to Lookback's subscription plans: Freelance, Team, Insights Hub & Enterprise

Written by Anand Sharma
Updated over a week ago

How do I upgrade my plan?

How the Owner of an Organization can upgrade their plan.

Written by Russ Troester
Updated over a week ago

Where can I access my billing receipts?

View your subscription billing history, or download your billing receipts and invoices.

Written by Carl Littke
Updated over a week ago

How do I change the billing email?

Managing the e-mail address we send your billing receipts to

Written by Henrik Mattsson
Updated over a week ago

How do I change the credit / debit card on file?

How to change the card used for subscription payments

Written by Anand Sharma
Updated over a week ago

Can I get a refund if I forget to cancel my subscription?

Lookback's refund policy on when customers forget or don't cancel their active subscription and continue to be charged.

Written by Henrik Mattsson
Updated over a week ago

How do I cancel my subscription?

All you need to know about cancellation

Written by Henrik Mattsson
Updated over a week ago

How do I transfer ownership?

Transfer/change owner email in your Lookback organization.

Written by Henrik Mattsson
Updated over a week ago

Billing for Starter, Pro Plan and Enterprise Plans

How do Collaborator licenses work?

How to add or remove organization members and licenses (For Starter, Pro and Enterprise Plans only)

Written by Carl Littke
Updated over a week ago

The various roles in a Starter, Pro or Enterprise Organization

Overview of the different members that are part of Starter, Pro and Enterprise Organizations

Written by Henrik Mattsson
Updated over a week ago

Billing for Insights Hub Plan and Team Plan

What can the team members on Teams or Insights Hub plans do?

Overview of team members' capabilities for Lookback organizations on SelfServe plans

Written by Anand Sharma
Updated over a week ago

Billing for Enterprise Plan

Our Enterprise Plan

What is included in the Enterprise Plan?

Written by Russ Troester
Updated over a week ago

Other questions

What happens to my recordings when I'm not subscribed to Lookback?

Overview of what happens to recordings after trial periods end, during periods of inactivity or not paying for the services.

Written by Henrik Mattsson
Updated over a week ago

New pricing changes FAQ

As of August 2020 we updated our self-serve pricing plans from seat-based to research-based pricing. Enterprise plans remain unchanged.

Written by Russ Troester
Updated over a week ago

What happens to the recordings, projects, and notes of members who leave or are removed from an organization?

Written by Henrik Mattsson
Updated over a week ago

How do I delete my account?

Overview of user account, Lookback organization & how to delete them

Written by Anand Sharma
Updated over a week ago

Can you invoice me?

You want to receive an invoice instead of paying online with a credit card.

Written by Henrik Mattsson
Updated over a week ago

Do you resell your software?

Written by Henrik Mattsson
Updated over a week ago

Does Lookback offer a discount for students, non-profits or educational institutions?

Written by Henrik Mattsson
Updated over a week ago