Plans & billing
Questions around subscriptions, pricing, payments, etc.
How to sign up for a free student plan
Which pricing plan should I choose?
How do I upgrade my plan?
Where can I access my billing receipts?
How do I change the billing email?
How do I change the credit / debit card on file?
Can I get a refund if I forget to cancel my subscription?
How do I cancel my subscription?
How do I transfer ownership of our Lookback organisation to someone else?
Temporary Billing Links
How do Collaborator licenses work?
What happens to my recordings when I'm not subscribed to Lookback?
What happens to the recordings, projects, and notes of members who leave or are removed from an organization?
How do I delete my account?
Can you invoice me?
Do you resell your software?
Does Lookback offer a discount for students, non-profits or educational institutions?