How do Collaborator licenses work?
How to add or remove organization members and licenses (For Starter, Pro and Enterprise Plans only)
Carl Littke avatar
Written by Carl Littke
Updated over a week ago

How Collaborator licenses work

As a Starter, Pro or Enterprise Plan customer, your plan is based on the number of Collaborators you license. The license number is the upper limit for the number of Collaborators (including the Owner) that are allowed to join the organization.

Remember the Owner is also considered a Collaborator.

In order to add Collaborators to your organization, or promote Observers to Collaborators, you'll need to make sure you have available licenses.

Observers do not require individual licenses for Starter and Pro Plans. Only the Owner and Collaborators in your organization require licenses, on those plans.

Confused about Collaborators, Observers and Owners? Read about them here.

Adding Collaborator licenses

On the Starter and Pro Plan

If you're on a Starter or Pro Plan, you can view your licenses on the Billing settings page and add more if needed.

When adding licenses, you can choose any number of new licenses, and you will be able to review the total cost of the new licenses before purchasing them. Once confirmed, you will be charged a prorated amount for the remaining days left in your current billing cycle.

On the Enterprise Plan

To add more Collaborator licenses on your Enterprise Plan, just reach out to your Customer Success contact or email

Removing unused Collaborator licenses

On the Starter and Pro Plan

You can also remove any unused Collaborator licenses in your Lookback organization. For instance, in the above screenshot, you can remove the 3 licenses that are not being used. As a result only 1 Collaborator licenses would remain in the Lookback organization. You cannot reduce the total licenses below the number of Collaborators in your organization; to reduce the license count further, you will need to remove Collaborators, or demote them to Observers.

You will not receive a prorated credit for the removed/discontinued Collaborator licenses. But the reduced total cost (in this case 1 x Collaborator) will be reflected in your next recurring payment. For this reason, you may choose to reduce the number of licenses towards the end of your current billing cycle, to maximize usage. The next payment date is visible on the billing settings page, as seen in the screenshot above.

On the Enterprise Plan

To remove unused Collaborator licenses on your Enterprise Plan, just reach out to your Customer Success contact or email

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