Collaborators are members of your team who have access to all of the features in your Lookback Organization. The Collaborator role can be assigned based on the number of Collaborator Licenses that are available.

Collaborators can:

  • Set up Projects and moderate Remote LiveShare sessions
  • Edit snippets
  • Watch previously recorded sessions.
  • Download sessions, highlights and notes (on available plans)
  • Change privacy settings of projects and sessions (on available plans)
  • Add notes and chat during Remote LiveShare sessions and on previously recorded sessions.
  • Add and remove organization members
  • Change members' roles (between Collaborator and Observer) if Collaborator Licenses are available


Observers are members of your team who have the ability to observe research sessions, take time-stamped notes and chat amongst themselves and the person moderating the session. They can:

However, Observers can't set up projects, moderate sessions, download sessions, or edit sessions.


Every organization has one Owner – they can do everything Collaborators can do and they can additionally:

  • Manage the Organization's billing
  • Transfer Ownership to another organization member
  • Change Organization-wide settings, such as SSO and default private projects (on available plans)
  • Delete the Organization

ProTip! Collaborators and Observers’ roles can be managed from the Members Page of your organization. Navigate to the Members Page by clicking on the account dropdown at the top of your dashboard and selecting Members.

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