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Troubleshooting & support

Troubleshooting & support

Something not working right? Here are some common troubleshooting tips for researchers.

By Russ and 4 others5 authors24 articles

Chrome and Edge browsers: need help using your microphone or camera?

Chrome and Edge browsers: how to share your screen

Frequently Asked Questions

Why isn't the site I'm trying to test working as expected on mobile devices?

How to change your profile picture in Lookback

How can I check the upload progress of a recording in the InVision app?

Is there an Android SDK for Lookback?

Lookback Participate: Device and OS compatibility requirements

Other topics

Troubleshooting issues with joining a Lookback Organization

The live player is loading slowly