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How do I download a session or a finding?

Downloading / exporting sessions or Findings to share with your team

Henrik Mattsson avatar
Written by Henrik Mattsson
Updated over 10 months ago

🚀 With the update to our new dashboard, the term "Highlight" has been replaced with "Finding" and "Highlight Reels" are now simply "Reels"

✅ Downloading session recordings is possible for:

  • anyone with a Freelancer plan

  • all team members on the Team plan and Insights Hub plan

  • team members with Collaborator licenses on the Enterprise plan and Pro Plan (legacy)

🚫 Downloading session recordings is NOT possible for:

  • any team members on a Trial (Note: if you upgrade to a paid plan, any sessions completed while on trial will be available for download after the upgrade)

  • any team members on the Starter plan (legacy)

  • team members with Observer licenses on the Pro plan (legacy) or Enterprise Plan

Contents

How to download an entire session:

Please note: This process is the same for all sessions types, Moderated (LiveShare and Interview) and Unmoderated (Task and SelfTest)

  1. Go to the relevant Project.
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  2. Click into the session (playback view).
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  3. Click the Export icon, on the top right corner.

  4. Scroll down to the Download video section and click on the option you'd like to download from the below options to start the download process
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    1. Screen: recording of the Participant's device screen
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    2. Participant Camera: recording of the Participant's camera feed
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    3. Screen and Camera: both the Participant's screen & camera feed

🚀 All options will include the Participant's audio and Moderator's audio (if it was a moderated session)

🚀 Currently we only provide recording downloads in m4v format. In most cases where you need mp4, you can simply rename the file extension from m4v to mp4 and it will play correctly. If you need a completely different format you'll need to use a tool such as HandBrake or your preferred application.

How to download an individual Finding:

  1. If you haven't already, create your Finding.
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  2. Go to the Findings tab in the project and locate the Finding you wish to download
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  3. Click on the Download icon next to the finding you wish to download

FAQs: Downloading

Can I download more than one video at a time?

Unfortunately, bulk downloads or the ability to download more than one video at a time is not a feature yet. We have it on our roadmap so stay tuned

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