Sometimes during a live moderated session you need your participant to visit a link - for example because:
you don’t want them to click a link too early,
the link is dynamically generated during the session, or
you want to direct them to a specific part of a flow.
With Moderator Push Links, you can push URLs to the participant so they open automatically in the participant’s browser.
How to push a link to your participant
While moderating a session:
Click the link icon (two chain links) in the moderator controls at the bottom of your screen.
In the field labeled Auto-open link in participant’s browser, paste or type the URL you want the participant to visit.
Click Open.
What happens on the participant’s side
LiveShare sessions
On all platforms, the link you send will open automatically in the participant’s browser; they won’t need to take any action.
Interview sessions
Desktop & Android: The pushed link will open automatically.
iOS: Participants will receive a prompt asking them whether they want to open the link.
The participant will see the page on mobile, but since it is in Interview mode the moderator will not see their screen, nor will the screen be recorded
Troubleshooting push links
In normal usage, participants shouldn’t need to do anything to access the links you push to them. However, in some situations, browser settings or extensions can interfere.
Pop-up blocker issues
If the participant’s browser blocks pop-ups:
In Chrome, click the site settings icon in the address bar.
Choose Site Settings.
Find Pop-ups and redirects and set it to Allow.
(This procedure can vary slightly by browser.)
Ad-blocking extensions
Some ad-blocking extensions may misidentify pushed links as ads. Ask participants to:
disable the extension temporarily, or
whitelist
join.lookback.io.