Sometimes when doing moderated usability testing with a participant, you might want to send them a link during your session for a number of reasons:
You don't want your participant to click on the link(s) prematurely
You're using a dynamic link that can't be generated ahead of the session
With Moderator Push Links, you can send other links to your participant during the session.
🚀 Moderator Push Links are available on the following round types and devices:
LiveShare: iOS, Android, Mac & Windows PCs (Extension-free beta only)
Interview: Mac & Windows PCs only
To Push a Link to Your Participant
While moderating a session, if you need your participant to visit a link, simply:
Click the link icon (2 chain links) in the moderator controls at the bottom of your screen
Paste/type in the link/URL that you want them to visit into the field at the bottom of your moderator screen where it says, Auto-open link in participant's browser:
Click the Open button
The link you've sent will now open automatically on the participant's device; they won't need to do anything else to access it.
Troubleshooting
Normally the participant shouldn't need to do anything to access the link(s) you push to them. But, depending on the participant's browser extensions and/or settings, the push links might not work. The most common issues come from the browser's built in pop-up blocker and ad-blocking extensions. Below are some steps to try if one of those is interfering.
Pop-up blocker
Most browsers have a built-in setting to block pop-up windows. If this setting is too strict, it may be what's interfering when you try to push a link to your participant. To allow pop-ups for Lookback:
In the address bar, click on the site settings icon > ⚙️ Site Settings
Scroll down until you see Pop-ups and redirects and make sure it's set to Allow
For more information about Chrome's pop-up settings, see their help article here.
Ad-blocking extension
If your participant is using an ad-blocking extension (e.g. AdBlock, Adblock Plus, etc), it could incorrectly identify the pushed site as an ad. Have them check their ad-blocker and either temporarily disable it or configure it to exclude the join.lookback.io site