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Updating Participate Desktop (Chrome extension)
Updating Participate Desktop (Chrome extension)

You're attempting to use Participate Desktop Chrome extension to do a Remote or an In-Person LiveShare, but your software is out of date.

Henrik Mattsson avatar
Written by Henrik Mattsson
Updated over a week ago

To ensure that your test is successful, make sure that you're using the latest version of Participate. Chrome automatically updates all extensions, but this can take a while depending on when Chrome checks for new versions and if your web browser is active.

If you can't wait, you can manually force the update:

1. Go to Menu > Settings > Extensions, or enter the following address into the Chrome address bar: chrome://extensions

2. Enable the "Developer mode" option in the top-right corner

3. Click UPDATE in the top navigation bar.

4. Try to perform your test again, by revisiting the Participate link, or clicking the "In-person" test button.

That should do it! If you still run into any issues, please reach out to our support team by using the chat bubble to your right or emailing

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