If you've been warned that you may have a possible issue with your Camera, Microphone or both while attempting to moderate a live session via the Lookback website please try these troubleshooting tips:

Troubleshooting steps:

If none of these things work, we recommend you click on "Secure" to the left side of the URL in Chrome and disable and re-enable your Camera and Microphone.

If you aren't able to change your settings this way, this article explains how you can re-enable permission.

If you are still having issues then a full system reboot may work or you can contact us to try and help diagnose the problem.

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