If you've been warned that you may have a possible issue with your Camera, Microphone or both while attempting to moderate a live session via the Lookback website please try these troubleshooting tips:
- Check they are correctly connected and not blocked by any software on your system.
- Occasionally the browser can lose access to devices, even if it appears to work elsewhere. Restarting your browser will make sure this is not the problem.
- Please check the inputs in your operating system settings. Adjusting the mic input volume on Mac OS, for example, can sometimes resolve issues with the microphone.
- On Mac devices you may also need to ensure system level permissions are enabled for Chrome, instructions on doing so are available here: https://help.lookback.io/en/articles/3422267-i-can-t-start-a-desktop-test-because-i-can-t-set-up-the-mic-camera-screen-recording-on-my-mac
If none of these things work, we recommend you click on "Secure" to the left side of the URL in Chrome and disable and re-enable your Camera and Microphone.
If you aren't able to change your settings this way, this article explains how you can re-enable permission.
If you are still having issues then a full system reboot may work or you can contact us to try and help diagnose the problem.