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LiveShare: troubleshooting participant camera / microphone issues - Extension-free Beta
LiveShare: troubleshooting participant camera / microphone issues - Extension-free Beta

Step-by-step instructions to help no-extension-required computer users troubleshoot issues connecting to a camera or microphone

Tabanitha McDaniel avatar
Written by Tabanitha McDaniel
Updated over a week ago

🚀 If you are having issues with your microphone and/or camera, but were required to install a Chrome extension for your session, please see this help article for troubleshooting steps.

Are you stuck at the ‘Turn on your microphone’ or ‘Turn on your camera’ step while trying to join a research session?

Click a link below for help.

Browser fix: microphone or camera blocked

  1. In the upper-right corner of the setup window, click the icon with the small red X

  2. Click the “Always allow” option in the popup window

  3. Click “Done”

  4. Select a camera or microphone in the browser’s narrow window and continue setup

Apple/Mac system fix (if browser fix does not work)

  1. Mouse to the upper left-hand corner of your screen and click the Apple icon to open System Settings

  2. In the search field, type “microphone” or “camera”

  3. Select “Allow applications to access …” in the left-hand panel

  4. In the right-hand panel, click the toggle next to Google Chrome or Microsoft Edge to 'on’

  5. Follow the instructions to Quit & Reopen

  6. Re-follow the link already shared with you

  7. You will need to go through some of the steps you completed earlier, but this time you should be able to select a microphone or camera

Windows system fix (if browser fix does not work)

  1. In the Start menu, open Settings

  2. Search for “Microphone Privacy Settings” or “Camera Privacy Settings” and open it

  3. Scroll to find “Allow desktop apps to access your …” microphone or camera

  4. Click the toggle to 'on'

  5. Exit the browser

  6. Re-follow the link already shared with you

  7. You will need to go through some of the steps you completed earlier, but this time you should be able to select a microphone or camera

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