Are you stuck at the ‘Turn on your microphone’ or ‘Turn on your camera’ step while trying to join a research session?
Click a link below for help.
If that doesn’t work, try updating your Apple/Mac system settings or your Windows system settings
Browser fix: microphone or camera blocked
In the upper-left corner of the setup window, click View Site Information icon
Make sure microphone and/or camera are enabled (depending on which device you're having issues with)
Click outside the "Site Information" window to continue
Select a camera or microphone in the setup window and follow the prompts to continue setup
Apple/Mac system fix (if browser fix does not work)
Mouse to the upper left-hand corner of your screen and click the Apple icon to open System Settings
In the search field, type “microphone” or “camera”
Select “Allow applications to access …” in the left-hand panel
In the right-hand panel, click the toggle next to Google Chrome, Microsoft Edge, or Brave (whichever browser you are using) to 'on’
Follow the instructions to Quit & Reopen
Re-follow the link already shared with you
You will need to go through some of the steps you completed earlier, but this time you should be able to select a microphone or camera
Windows system fix (if browser fix does not work)
In the Start menu, open Settings
Search for “Microphone Privacy Settings” or “Camera Privacy Settings” and open it
Scroll to find “Allow desktop apps to access your …” microphone or camera
Click the toggle to 'on'
Exit the browser
Re-follow the link already shared with you
You will need to go through some of the steps you completed earlier, but this time you should be able to select a microphone or camera
Related:
If you're still having trouble, start a conversation with us using the chat bubble in the lower right hand corner of your screen.