When you invite participants to a Lookback session check they are on compatible devices/browsers/operating systems
Table of Contents
For Moderators & Observers
For Participants
For Moderators & Observers
Moderating/Observing Live Sessions
If someone is moderating/observing a session, they must being using Google Chrome or Microsoft Edge on a desktop/laptop computer.
🚀 Please make sure your browser is upgraded to the latest version available.
Replaying previously recorded sessions
For the best experience, we recommend using Google Chrome or Microsoft Edge from a desktop/laptop computer, but other browsers such as Safari might work as well.
For Participants
Mac
Supported Operating Systems
macOS 14 (Sonoma)
macOS 13 (Ventura)
macOS 12 (Monterey)
macOS 11 (Big Sur)
macOS 10.15 (Catalina)
macOS 10.14 (Mojave)
macOS 10.13 (High Sierra)
macOS 10.12 (Sierra)
OS X 10.11 (El Capitan)
OS X 10.10 (Yosemite)
Other requirements
Latest official version of Google Chrome or Microsoft Edge
Windows
Supported Operating Systems
Windows 11
Windows 10
Windows 8.1
Windows 8
Other requirements
Latest official version of Google Chrome or Microsoft Edge
Chrome OS
Latest Version of Chrome OS
iOS/iPadOS
Devices running iOS 12.2 or above*
Devices running iPadOS 13.1 or above
🚀 *iOS 13.0 was released with some bugs that prevent Participate from working!
If you or your participants are on iOS 13.0 please request them to update
(To update, tap: Settings > General > Software Update)
If you're not sure if you're running the latest version of iOS/iPadOS for your device, see this guide from Apple.
Android
Devices running Android 6.0 - Marshmallow (API 23) or above
🚀 Even though a phone may be running a supported version of Android OS, unlike iOS and iPhones, Android OS can be run on many different 3rd party devices (thousands as of the writing of this help article) from numerous manufacturers. In addition, Android allows for far more customization to the OS both from those manufacturers and individual users.
In short, all of this means that 2 different devices from 2 different manufacturers in the hands of 2 different users may run quite differently, even if they are both running the same version of Android OS. Therefore, if possible, we highly recommend doing some testing with the participant prior to running a live session. If you are on a session-based plan (Freelance, Team, or Insights Hub), you can test using our Preview Links & Sessions feature to avoid using up any of your sessions.
If you're not sure if you're running the latest version of Android for your device, see this guide from Google or check your phone manufacturer's website for more details.