When you invite participants to a Lookback session check they are on compatible devices:

Desktop requirements

Your Participants will need to download the latest official version of the Chrome Browser and their Desktop/Laptop/Chromebook will have to be on one these OS Versions to add Lookback's Participate Chrome Extension:

Windows OS

✅Windows 10, 10.1, 10.2, 10.3, 10.4, 10.5.7
✅Windows 8

Mac OS

✅macOS 10.15 Catalina
✅macOS 10.14 Mojave
✅macOS 10.13 High Sierra
✅macOS 10.12 Sierra
✅OS X 10.11 El Capitan
✅OS X 10.10 Yosemite

Chrome OS

✅Chrome OS 83.0.4103.77


More info on Desktop Compatibility

iOS requirements

Your Participants' iOS device will have to be on one these OS Versions to download Lookback's iOS Participate App:

iOS

✅ iOS 14.0, 14.1, 14.2, 14.3
✅ iOS 13.6

✅ iOS 13.5, 13.5.1

✅ iOS 13.4, iOS 13.4.1

✅ iOS 13.4, iOS 13.4.1
✅ iOS 13.3, iOS 13.3.1
✅ iOS 13.2, iOS 13.2.1, iOS 13.2.2, iOS 13.2.3
✅ iOS 13.1, iOS 13.1.1, iOS 13.1.2, iOS 13.1.3
⚠️ iOS 13.0
✅ iOS 12.4, iOS 12.4.1, iOS 12.4.2, iOS 12.4.3, iOS 12.4.4, iOS 12.4.5, iOS 12.4.6, iOS 12.4.7
✅ iOS 12.3 , iOS 12.3.1, iOS 12.3.2
✅ iOS 12.2

iPadOS

✅ iPadOS 13.6

✅ iPadOS 13.5, 13.5.1

✅ iPadOS 13.4, iPadOS 13.4.1

✅ iPadOS 13.3, iPadOS 13.3.1
✅ iPadOS 13.2, iPadOS 13.2.2, iPadOS 13.2.3
✅ iPadOS 13.1, iPadOS 13.1.1, iPadOS 13.1.2, iPadOS 13.1.3


More info on iOS Compatibility

Android requirements 

Your Participants' Android device will have to be on one these Android OS Versions to download Lookback's Android Participate App:

✅Android 10 (API 29)
✅Android 9 Pie (API 28)
✅Android 8.1.0 Oreo (API 27)
✅Android 8.0 Oreo (API 26)
✅Android 7.1 Nougat (API 25)
✅Android 7.0 Nougat (API 24)
✅Android 6.0 Marshmallow (API 23)

More info on Android Compatibility

Also check:

Internet Connection

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