If you are doing a LiveShare (moderated), SelfTest (unmoderated), or Tasks (unmoderated) round, they will need to install our mobile app. On desktop, you can choose to use our Chrome extension or the Extension-free beta.
Interview (moderated) rounds do not require any app or extension to be installed. Please note: If you are doing an Interview on a mobile/tablet device, they do not need to install our Participate app, but they will not be able to share their screen due to Android and Apple restrictions. If you need participants to share screen on mobile/tablet devices, you must use LiveShare, SelfTest, or Tasks.
For mobile/tablet testing:
For desktop testing:
When users open the Participant Link on the relevant device, they'll be prompted to install the appropriate Participate App or Extension.
Read more about Lookback's Participate Apps and Extension: https://lookback.io/features/participate/.