Echo during a Live test is usually because the participant and/or the moderator is not using headphones. Or because the participant and/or the moderator has the volume up too loud while using headphones.

So, If you're hearing an echo it means the other person is not using headphones or they have their volume cranked up so high, that you can hear an echo.

Just make sure the participant and the moderator use headphones and check the volume isn't too high during a Live session.

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