In a remote, live research session, you'll be able to see and speak to the researcher. The researcher will be able to see you, hear you, and observe your screen throughout the duration of the session. The goal of these sessions is to provide your honest perspective and feedback on their app, website, prototype, content, etc.
Before your session
Instructions. Read any instructions provided by your researcher carefully.
Compatibility. Make sure you use a compatible device and iOS or iPadOS software version. You'll need iOS 12.2 or iPadOS 13.1 or newer - official releases only; no beta versions.
Strong, stable wifi. Make sure you're on a strong WiFi connection; using a cellular data connection - even with LTE, 4G, or 5G - will not be reliable enough. We recommend a connection with a download speed of at least 5Mbps. If things don't work as expected, connectivity issues is a common explanation. To minimise the risk of such problems you can also:
silence calls and close out of any other apps that might be running
minimise use of any other data-heavy activities on the same connection. For example, if someone in the house is trying to watch Netflix or play an online game while you're trying to participate in a session, it may cause issues, depending on your connection
If you normally use any kind of VPN (Virtual Private Network) software on your device, please disable it for the duration of the test. See this help article for more information.
Headset with mic. While it's not required to use headset, we strongly recommend using one to reduce risk of bad audio, echo issues in the recording, etc. A wired headset is preferred for the best reliability, but a wireless one will work as well. Just make sure the headset has a built-in microphone.
Be undisturbed. Find a quiet, comfortable spot to conduct the test
5 minutes before the scheduled time
Install/open the Participate App
Tap on the participant link sent to you by your researcher. It should look something like this:
The link will either take you straight to the test (if you already have Participate installed) or you'll get two options:
If you do not have the Participate app installed, tap on Install participate. This will take you to Apple's App Store so you can download & install the app. Note: do not tap on Open in the App Store once the app is installed. Instead, continue to step 2.c.
If you do already have the Participate app installed, tap on I already have Participate. This will take you into the session.
If you had to install the app first, go back to the Participant Link you were sent, tap on it again, and if you don't automatically go into the app, choose I already have Participate
Starting Your Session
Now that you've installed the Participate App, you're ready to start your session with the researcher. The following video will walk you through the setup process for your iOS/iPadOS device. You can also review the step-by-step instructions below.
Welcome message After tapping the participant link and opening the Participate app, the first thing you'll see is a pop-up welcome message (if the researcher included one). Read carefully and then tap the X at the top right to close.
After you've closed the Welcome message, tap Get started
Headset. As noted previously, while not required, a headset is recommended. If you do not have a headset connected, you'll be prompted to Grab a headset!; if you do have a headset connected you'll see Nice headset!
Name/E-mail. Now you'll be prompted to fill out your name and an email address.
Please Note: Lookback doesn't use this info. It just goes straight to the Researcher once you complete the session.
Anonymity. If the Researcher doesn't require you to share your real information, and it's ok with them to use an alias/fake e-mail, just get creative and make something up! The email address only needs to follow the standard email address format: email@example.com
Please note: if you're not sure whether or not you can use a fake name/email, please reach out to the researcher who recruited you for the study.
Allow notifications. This is just for us to alert you if there's a technical glitch during the session. Don't worry - we won't send any other notifications after your study ends.
Permissions. Now you'll need to enable your camera, microphone, and screen recording.
Camera: Depending on the settings of the study, the camera may be set to Optional, Required, or Disabled
Optional. If the researcher has chosen this option, you'll be able proceed regardless if the Camera is turned on or not.
Required. If you leave the camera toggled to the off position (slider is to the left), but you can't click Next even though Microphone is enabled, this means the researcher has required the use of the camera and you will not be able to proceed until you enable the camera.
Disabled. If the camera is set to disabled, you will see the Camera toggle, but you will not be able to turn it on
Please note: If this is your first time using the Participate app, when you toggle the camera and microphone on, you'll likely be prompted by iOS to allow permissions. Tap on OK to allow camera (or microphone) permissions.
Microphone. A Microphone is always required, but iOS requires you to give permission so you'll need to toggle the Microphone setting to on and then allow system permissions to proceed.
Screen. Since the main aim of the test is for the researcher to observe how you interact with their website/app/prototype, screen sharing is required for all unmoderated tests. Please note: Don't worry, the researcher can't control anything on your screen, this only allows them to see and record what's displayed on your screen.
On the Share your screen page, you'll see an animation of the steps you need to take to share your screen on iOS. After you've reviewed this, tap on Next
On the popup you'll see next, tap Start Broadcast. After this, you should see a countdown timer 3 - 2 - 1 and then a red dot will appear.
Finally, tap outside of the Screen Broadcast (the gray box) popup to continue.
Please note: everything on your screen will be recorded so be careful to not display any sensitive information on your screen for the duration of the test.
When you see the All set! screen, just tap Start Session
Joining the call
Now that you've completed your setup as the participant, your moderator will be notified that you're ready to join and you'll see the message We're just waiting for the other party to join.
When the research calls, tap Accept to join the session
Time to test
Voilà, now you can see the researcher on your screen. And they can see you on their screen! Your session has officially begun! 🎉
Ending your session
When it's time to end the test, what you do to end the session will depend on the model of iPhone you have:
In the confirmation window that pops up, tap on Stop
Finally, tap End Session to confirm you are ready to end the session.
You'll now see a Final Message from the researcher which may include a post-session survey, information about any incentives, etc. Once you've seen this message, you can close it and then tap Done on the Session finished screen.
Bravo! Thanks for taking the time to participate in the session. 🌟
You can now close the Participate App, the Browser and any other Apps you may have used during the test. You're also free to uninstall the Participate app if you no longer need it.