Lookback is a subscription-based service (monthly / annual).
Customers (Lookback Org owners ) must cancel their subscription prior to the end of their billing cycle to avoid being charged again.
Your billing cycle date can be found by going to Billing > Manage Subscription under the menu.
Unfortunately, we will not provide a refund if you forget to cancel your subscription before the end of your billing cycle.
For more information, please review our service agreement (section 3.2 Payment Terms).