Lookback is a subscription-based service (monthly / annual).

Customers (Lookback Org owners ) must cancel their subscription prior to the end of their billing cycle to avoid being charged again. 

Your billing cycle date can be found by going to Billing > Manage Subscription under the menu.

Unfortunately, we will not provide a refund if you forget to cancel your subscription before the end of your billing cycle.

For more information, please review our service agreement (section 3.2 Payment Terms). 

Did this answer your question?