Every time your credit/debit card on file is charged, a billing receipt is automatically sent to your registered billing email address. Subscription renewal reminders as well as failed payment notifications are also to the same e-mail address.

  • Updating your organization's billing email address is possible on our self-serve plans Team and Insights Hub, as well as our legacy plans Starter and Pro.

  • Only the owner of a Lookback can manage billing and the billing e-mail

Here's how you change your billing e-mail:

  1. Click the dropdown menu on the top right corner of the page

  2. Click 'Billing'.

  3. Click 'Manage Subscription'

  4. Click 'Update Information' under 'Billing Information'.

  5. Change the Billing Email address, and remember to and click 'Save'.

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