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How do I change the billing email?

Managing the e-mail address we send your billing receipts to

Henrik Mattsson avatar
Written by Henrik Mattsson
Updated over a week ago

Every time your credit/debit card on file is charged, a billing receipt is automatically sent to your registered billing email address. Subscription renewal reminders as well as failed payment notifications also go to that same e-mail.

πŸš€ Important notes on the billing email address

  • Updating your organisation's billing email address is possible on our self-serve plans: Freelance, Team, and Insights Hub, as well as our legacy plans Starter and Pro.

  • Only the owner of a Lookback can manage billing and change the billing email address

  • If the billing email is not the same as the owner, the person with the billing email will not be able to access the billing portal, make changes, or request any past receipts. The owner can temporarily designate someone to make these changes using a Temporary Billing Link

Here's how the org owner can change the billing e-mail

  1. Click the dropdown menu on the top right corner of the page

  2. Click Billing

  3. Click Manage Subscription

  4. Under the section Billing Information, you'll see the current billing email address. Click Update information

  5. Change the Billing Email address and then click Save

Do you need more than one person registered as billing email?

It's not uncommon that the owner of a Lookback organisation just heads up research and doesn't manage payments. For that reason, the billing email can be a different email address than that of the owner.

πŸš€ By default, if the owner email and billing emails are different, only the billing email will receive receipts, renewal notices, and notifications of failed payments. They will not be sent to the owner.

If you need to have receipts, renewal notices, and notifications of failed payments sent to multiple email addresses, that can be done manually by our support team at the request of your Organisation owner. To do so, please have your Organisation Owner either:

  • log in and send such a request via chat using the bubble in the lower-right corner


  • send an email directly from the owner's email to


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