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How do I change the credit / debit card on file?
How do I change the credit / debit card on file?

How to change the card used for subscription payments

Russ Troester avatar
Written by Russ Troester
Updated over a week ago

The Owner of the Lookback organisation is the only one authorized to update the credit card information on our self-serve plans. They can, however, designate someone else to make changes by generating and sending a Temporary Billing Link to someone else who might manage the finances.

πŸš€ It is not currently possible to edit the existing credit /debit card details on file, even if you just need to update the expiration date. Instead, you'll need to add a new card to your account. Then, you can delete the old card.

To add a new credit / debit card as your new default method of payment

  1. Click on the menu at the top, right corner of the page and click Billing

  2. Scroll down a bit and click the Manage Subscription button

  3. Click + Add payment method

  4. Enter the new credit card details

  5. Make sure Use as default payment method is checked

  6. Click Add

To remove the old credit / debit card

  1. Click on the menu (3 dots) next to the old card (it should not say Default next to it)

  2. Click Delete

  3. In the confirmation window, click Delete payment method

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