Members of your team who have access to all of the features in your organization. They can:

  • Record and moderate Live sessions
  • Edit snippets
  • Watch full-length recordings
  • Download recordings
  • Change privacy settings of projects and recordings
  • Add notes and chat during Live sessions and on full-length recordings
  • And more  


Members of your team who are more affordable compared to collaborators but who are just watching and chatting on content on Lookback, rather than creating it. They can:

However, Observers can't record, moderate, download, or edit sessions.


Every organization has one owner – they can do everything collaborators can do and also have the unique ability to:

  • Manage the organization's billing
  • Move recordings between organizations
  • Delete the organization

How do I change someone’s role? 

Collaborators and observers’ roles can be managed from the Members page of your organization. Navigate here by clicking on the account dropdown at the top of your dashboard and selecting Members. 

To promote an observer to a collaborator, you will need to ensure you have available collaborator licenses. See How do collaborator licenses work.

You can make someone else the owner of your organization through the Settings page of your organization.

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