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Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA)

How to enable 2FA for extra account security

Russ Troester avatar
Written by Russ Troester
Updated over a week ago

Two-Factor Authentication (2FA) is a way to add another layer of your security to your Lookback user account using a special key or application that generates a special code before you can log in.


Enabling 2FA for your Lookback user account

  1. Click on the menu at the top right and select My Account

  2. Click Set Up under the Two-factor Authentication section

  3. Enter your existing password and click Confirm password

  4. Scan the QR code with your authenticator device or app (e.g. Google Authenticator, Duo, or Microsoft Authenticator) or enter the code manually into your app. Enter the 6 digit authentication code from your 2FA app and click Submit

  5. Print or copy the backup codes to a secure location & check I have saved the recovery codes. Then click the Done button.
    ❗ ​Please note: If you have 2FA enabled and lose access to your authenticator app, these backup codes are the only way for you to regain access to your user account.

Disabling 2FA

  1. Click on the menu at the top right and select My Account

  2. Click the Disable button under Two-factor Authentication

  3. Enter the 6-digit authentication code from your authenticator app and then click Disable

2FA - Frequently Asked Questions

Can our Lookback Organization be configured to require 2FA for all users?

2FA is optional for all user accounts and it cannot be enforced for all users at this time.

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