If a team member in a Lookback organisation is suspended, that team member will see the screen below when trying to access the dashboard.

In short a suspended team member won't be able to access any Lookback data or perform any Lookback actions at all.

The Suspended status is a way to restrict access to Lookback data for a limited time, to keep a team member's user account within the Lookback organization rather than removing it. If a team member will be temporarily inactive, if an external stakeholder was added as team member only to collaborate in a particular, now ended project, and the team member is likely to collaborate again in the future, just to mention a couple of possible scenarios, the Suspended state may be useful.

Any team member on a usage-based (limit-based) subscription plan (Team, Insights Hub) and the Owner or a Collaborator on a license-based subscription plan (Enterprise, Pro (legacy), Starter (legacy)) can suspend an active team member, and similarly make a suspended account an active member again. This action is carried out in the Members section – click the drop-down menu (top right) in the dashboard and select Members.

If you see the "Your status is Suspended" screen when trying to log in to a Lookback organization, and believe you should have access to a Lookback organization, just get in touch with the owner of that Lookback organization and ask her/him to set your status back to Member again.