Suspended team member

What a suspended user account is and how to fix it

Johan Brook avatar
Written by Johan Brook
Updated over a week ago

The Suspended status is a way to restrict access to Lookback data for a limited time, to keep a team member's user account within the Lookback organization rather than removing it. Some possible use cases:

  • A team member will be temporarily inactive for an extended leave

  • An external stakeholder was added as team member only to collaborate in a particular project that is now ended, and the team member is likely to collaborate again in the future

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What Suspended status means

If a team member in a Lookback organisation is suspended, that team member will see the screen below when trying to access the dashboard.

This means:

  • they can't watch sessions in the dashboard

  • they can't access projects and rounds in the dashboard

  • they can't visit Member or Organization settings

In short, a suspended team member won't be able to access any Lookback data or perform any Lookback actions at all.

Who can suspend or unsuspend a team member?

  • Any team member on a usage/session-based subscription plan (Team, Insights Hub)

  • The Owner or a Collaborator on a license-based subscription plan: Enterprise, Starter (legacy), Pro (legacy)

How do I suspend or unsuspend a member?

This action is carried out in the Members section: click the menu (top right) > Members

  1. Locate the member you need to suspend

  2. For teamsession-based plans, click Member next to their name. For license-based plans, click Collaborator or Observer next to their name.

  3. Click Suspended

To unsuspend a member, click on Suspended next to their name and choose the appropriate role: Member for session-based plans; Collaborator or Observer for license-based plans.

My user account was suspended. How do I get unsuspended?

If you see Your status in the organisation is suspended when trying to log in to a Lookback organization, and you believe you should have access to the Lookback organisation, click on Visit organisation contact info and reach out to the owner of that Lookback organisation and ask them to unsuspend your account.

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