In a remote, live research session, you'll be able to see and speak to the researcher. The researcher will be able to see you, hear you, and observe your screen throughout the duration of the session. The goal of these sessions is to provide your honest perspective and feedback on their app, website, prototype, content, etc.

First things first

  1. Make sure you use a compatible device and Android software version. You'll need Android 6.0 (Marshmallow) and up of official releases. No beta versions.
  2. Install the Lookback Participate app on your device — super quick and easy!
  3. From your device, follow this link to check that you're on a strong internet connection. We recommend at least 5Mbps.
  4. Have access to a wired or wireless headset with a built-in microphone.

5 minutes before the scheduled time

  • Grab your wired or wireless headset with a built-in microphone
  • Find a quiet spot to start the test
  • Read the communication from the Researcher and locate the [Test URL] . It should look something like https://participate.lookback.io/alpahnumeric-code.
  • The Participate app should open right away, then tap “I already have Participate
  • By continuing, you agree to record and upload your experience. Our Terms of Use and Privacy Policy are available for you to review.

Getting started

Grab a headset

It's required to use wired or wireless headphones with a built-in microphone. They reduce background noise and cut out echo.

Tell us who you are

  • Fill in your name and email address. We don't do anything with this information. It goes to the Researcher once the session is completed.
  • If the Researcher doesn't require you to share your real information, just get creative and make something up! It's ok as long as your email address follows the format email@email.com.

Toggle to enable camera, mic and screen recording

  1. Typically the Researcher would like to see your lovely face. If the Researcher hasn’t indicated to use your camera, you can decide to skip. You can't enable your camera again however, once the session begins.
  2. Microphone and Screen are required

Tip! Before you enable screen recording, remember to close any apps or websites with sensitive info (like passwords etc), that you may have open on your phone, as the Participate app records everything that's displayed on your screen.

     3. Tap Start now. This starts the session recording

Joining the call

  • Once you've completed the above, you'll land on a screen that says: "All set. We're just waiting for the other party to join." 
  • The Researcher will be notified that you're ready and waiting! Just tap to answer their call.
  • When the Researcher calls you, just tap Accept to answer to join the session.

Time to test

Voilà, now you can see the Researcher on your screen. And they can see you on their screen! Your session has officially begun! 🎉

Tips!

  • Whenever you need to access the Instructions, tap Bubble...

Tip! If you're testing an App, just navigate away from the "Participate App" to the App you're required to test. (But remember - don't close the Participate App!)

Ending your session

  • Navigate back to the Participate App (if necessary) and tap Pause Session.  
  • And then tap End Session.
  • Finally, tap End Session again to reconfirm.
  • Wait until you see the stars and the Researcher's message to ensure your sessions uploads successfully.

Bravo! Thanks for taking the time to join the session. 🌟

You can close the Participate App, the Browser and any other Apps you may have used during the test.

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