When a recording is deleted from within the dashboard it is removed from the dashboard interface, but not deleted from our primary systems for 30 days in case of accidental deletion. 

We keep backups of all recordings for 90 days, which means it takes a total of 120 days until the recording is permanently removed from all our systems.

Need to restore a recording you deleted accidentally?

You can request us to retrieve the recording for you.

But remember due to certain data that is removed after 30 days we cannot restore a recording once it has exceeded the 30 day limit. (This time limit to retrieve recordings that are deleted, may be reduced).

Did this answer your question?